Depending on a user’s notification settings in OneDesk, they may receive a sound alert in response to a message being received. You can either mute this sound effect entirely or change when an alert is received by a specific user. Option 1: Changing your notification sound settings You can change sound notifications on a per-user […]
When a ticket/task is deleted, it is moved into the ‘Deleted Items’ project and becomes scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently removed from OneDesk. Any time within this period, you can restore the item that was scheduled for deletion without losing any information. The ‘deleted items’
Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The latest release of OneDesk takes our first step forward in this direction by introducing a new Financials App. This app both centralizes existing financial information
A zero-day vulnerability impacting version 2.0 <= 2.14.1 of the Apache Log4j 2 package was disclosed to the public on December 9. (Please refer to the CVE for more details.) Apache released a new Log4j version to fix the vulnerability. Versions of this library earlier than 2.15.0 are vulnerable to a remote code execution attack. For more details on
The December 2021 release of OneDesk went live on December 17 2021 and includes a ton of new Features. New ‘Financials’ App (beta) OneDesk is introducing a new “Financials” app. This app is designed to help you plan and track your costs and income as you work on Projects and Tickets. There is a lot
Public library uses OneDesk to unify their helpdesk and multiple internal operations When bringing an entire organization onto a singular helpdesk software, it can be difficult meeting the needs of all the different departments while also creating a setup that works for everyone. Especially when departments operate mostly separately from each other, but do need
Public library uses OneDesk to unify their helpdesk and multiple internal operations More
Customer happiness is an effective company growth strategy that some of the biggest brands have deployed. Unfortunately, it’s also one of the biggest cruxes that have been many struggling organizations’ downfall. You think of a company like Apple, Starbucks, or Delta Airlines, and good customer service comes to mind. It’s not a coincidence that those
7 Best Practices To Reduce The Ticket Number And Waiting Time In Daily Help Desk Operations More
In OneDesk you can trace your workflow automations through the activities application. This lets you see just what your automations are doing on a day-to-day basis, and helps you troubleshoot any issues that may arise. Accessing the activities application To access the activities application, select the “more applications” button the bottom-left of the OneDesk interface.
Projects within OneDesk have a built-in buffer period between when you choose to delete them and when they are actually deleted. When you choose to delete a project, the item will be scheduled for deletion for 7 days. After 7 days have passed, the project will then be permanently removed. Deleting projects To delete a
OneDesk’s workflow automations are a powerful tool, allowing for deeply customizable ways to streamline your workflow. One useful workflow automation is updating an item’s successors when the predecessor item’s lifecycle changes. In other words, this automation will start a task when another finishes. Note: For subtasks, you can configure subtask rollup without using workflow automations.
Automatically update a successor item when predecessor is marked complete More