November 2021

Public library uses OneDesk to unify their helpdesk and multiple internal operations

4. Industry Applications / By

Public library uses OneDesk to unify their helpdesk and multiple internal operations When bringing an entire organization onto a singular helpdesk software, it can be difficult meeting the needs of all the different departments while also creating a setup that works for everyone. Especially when departments operate mostly separately from each other, but do need […]

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7 Best Practices To Reduce The Ticket Number And Waiting Time In Daily Help Desk Operations

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Customer happiness is an effective company growth strategy that some of the biggest brands have deployed. Unfortunately, it’s also one of the biggest cruxes that have been many struggling organizations’ downfall. You think of a company like Apple, Starbucks, or Delta Airlines, and good customer service comes to mind. It’s not a coincidence that those

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Automatically update a successor item when predecessor is marked complete

1. How to use OneDesk / By

OneDesk’s workflow automations are a powerful tool, allowing for deeply customizable ways to streamline your workflow. One useful workflow automation is updating an item’s successors when the predecessor item’s lifecycle changes. In other words, this automation will start a task when another finishes. Note: For subtasks, you can configure subtask rollup without using workflow automations.

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Automatically update parent state from subtask state

1. How to use OneDesk / By

Note: You can configure your subtask rollup options from your company preferences. It is not necessary to use workflow automations. OneDesk’s workflow automations are a powerful tool, allowing for deeply customizable ways to streamline your workflow. One useful process is the ability to update the lifecycle status of your tickets or tasks when subtasks within

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Widget Configuration

1. How to use OneDesk / By

The widget provides a simple, one-off integration with your website. Once integrated, you can configure the widget from your OneDesk without any additional updates to your website. The widget gives customers access to several customer applications, displayed as tabs within the widget. These apps are: the messenger, portal, webforms, and knowledgebase. How to Embed the

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How an External IT Firm uses OneDesk to Customize their Ticketing System and Project Management

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On the surface it may seem like every organization’s support services are very similar and follow the same steps and processes. In reality, there are various different setups that companies employ according to their team’s capabilities, services offered, and pricing structure. Another factor that comes into play is the customer base – some external IT

How an External IT Firm uses OneDesk to Customize their Ticketing System and Project Management More

Re-authentication Settings: Force Users to Log-Out After Inactivity

1. How to use OneDesk / By

In OneDesk, you can force users to reauthenticate after prolonged periods of inactivity. This setting is intended for security purposes, and, by default, is turned on. Users will be logged out after 3 consecutive hours of inaction. This setting can be turned off if you so choose. Accessing and changing the re-authentication settings To access

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