Helpdesk and project management - for IT teams
Provide a great end-user experience with less effort.  Capture tickets, automate processes, enable self-service, and manage projects — all from one powerful help desk for IT teams.
Trusted by companies worldwide
Manage your email to ticket flow
Manage all your support requests. Create tickets from connected email inboxes, request forms, third-party apps, and live chat. Reply to and resolve tickets all from one place.
Capture the information you actually need
Reduce back-and-forth by capturing all the information you need to resolve tickets right from the start by using ticket forms.
- Customize your form fields.
- Create custom fields specific to your workflow.
- Make certain fields required.
- Enable multiple forms for different types of issues.Â
Automate your workflows
Automate routine workflows to save time and increase agent productivity. Automatically handle:
- Ticket routing
- Assignments
- Replies
- Prioritization
- and much more!
Collaborate with your team
Assign tickets manually or automatically. Know how your teammates are progressing at a glance. @ mention colleagues to loop them into the conversation. Add notes, share files and communicate in-context.Â
Reduce ticket volume with self-service
Give tools to your end-users! Use the OneDesk ‘end-user applications’ to provide alternative support channels and self-service options.
- Reduce ticket volume with the knowledgebase.
- Provide fast support with live chat.
- Allow end-users to stay updated on their own terms with the portal.
- Be sure you receive all the required information with ticket forms.Â
Manage your IT projects
Manage your IT projects and rollouts right from your helpdesk. Break down projects into tasks and subtasks. Plan and monitor visually using Gantt, Kanban, calendar, and list views. Configure your workflow with task dependencies and automations.
Save time with canned responses
I’m having connection issues! How do I reset my password? Do these questions sound familiar? Don’t waste time typing out responses every time. Instead, answer common questions with just the click of a button using canned responses. Canned responses can have dynamic properties to embed contextual information automatically.Â
Enterprise software without the enterprise cost
Get the powerful features and advanced customization options typically only available in expensive enterprise software. OneDesk starts at only $11.99/per agent a month.
Why choose OneDesk?
Flexible & customizable
OneDesk is ready to use right away but is also highly configurable. Customize OneDesk to YOUR workflow with custom fields, statuses, automations, and more.
Affordable
Starting at only $11.99 per user/month, even small teams can get advanced enterprise features without the expensive enterprise price.
Integrated project management
OneDesk provides project management seamlessly integrated into one platform. Escalate tickets, plan internal projects, and more.
