A trusted HIPAA-compliant helpdesk solution
Streamline support operations and provide high-quality care while maintaining compliance.
Trusted by companies worldwide
Centralized support
OneDesk’s powerful helpdesk software lets you capture, assign, and respond to request and issues from one centralized place. Capture and respond to emails directly from your OneDesk by connecting your support inboxes.Â
Solve issues collaboratively
Assign yourself or team members manually or automatically to incoming requests. Know at a glance how work is progressing. Use real-time messaging to connect to team members or clients. Stay in-context by communicating directly alongside the request’s details.
Automate processes
OneDesk provides powerful and flexible workflow automation tools. Automations allow you to streamline your workflow in various ways.
Automatically:
- Send emails.
- Assign and route tickets.
- Change ticket statuses.
- Change properties.
- Create projects.
- and much more!
Improve communication
OneDesk provides a number of client-facing applications. These applications allow patients, clients, or staff to submit inquiries, communicate, and stay up-to-date.
- Provide a customer portal to safely access PHI.
- Reduce common questions with a knowledgebase.
- Get the information you need with request forms.
- Provide quick support with live chat.
Reliable security
OneDesk provides best-in-class security features: user-level permissions, activity audit, frequent back-ups, data encryption, and two-factor authentication. OneDesk is hosted on AWS, a secure and compliant cloud-based system. With a HIPAA-enabled account we provide a signed BAA.Â
Additionally, choose what’s best for your organization. OneDesk offers cloud, on-premise, or private cloud options.
Enterprise software without the enterprise cost
Get the powerful features and advanced customization options typically only available in expensive enterprise software. Compared to other HIPAA compliant options which can cost you hundreds per user, OneDesk is highly affordable at $28.99/per user a month. See our pricing details here.Â
Get started with OneDesk for HIPAA
Want to learn more? Click here to learn more about the steps to start using Onedesk in your HIPAA compliant environment.
HIPAA is an add on available in our enterprise plan. To request a quote, please see: HIPAA Quote Request.Â
More great features
Gain insights
Understand how your team is performing by using real-time analytics and scheduled reports.
Integrated project management
Manage internal projects and operations with seamlessly integrated project management.
SLAs
Ensure the highest quality of support with service level agreements.
Flexible & configurable
Personalize your OneDesk with custom fields, statuses, workflows, views, and more.
