OneDesk for Managed Service Providers

From help desk to project management and invoicing — OneDesk is an all-in-one tool for Managed Service Providers.

Robust ticketing system

Centralize your client communication! Connect your support inbox in one click. Let clients reach out through forms, live chat, and more. Reduced bottlenecks and delayed response times with SLAs and automations.

Powerful project management

Breakdown projects into tasks or escalate tickets into tasks. Flexibly plan and visualize using the Gantt chart, Kanban board, and calendar view. Utilize task dependencies, relationships, subtasks, and more for advanced MSP project management.

Manage every client

Stay in-sync and customer-focused by bring in your customer accounts. Easily track client communications, projects, and tickets. Automate workflows and SLAs for client organizations.

Client communication & self-service

Clients can access their tickets or raise new requests from the portal. Set-up a knowledgebase, enabling clients to find solutions. Create customized request forms to make sure requests are logged with all required information.

Log accurate billable time

Log billable and non-billable time to-the-minute on project tasks and support tickets. You can track time for all your clients. .

Flexible invoicing

Manage your budget in real-time with the OneDesk financials application. Set your rates from a variety of levels. Monitor costs in real-time as your team logs billable time.Invoice clients for billable time directly in OneDesk. Our seamless QuickBooks Online integration allows you to copy over invoices. Or you can also send your invoices using QBO while in OneDesk.

Highly customizable

OneDesk is a highly customizable solution able to fit a variety of organizations. Create your own SLAs, automation rules, custom ticket statuses, and much more.

Automate your workflows

Use your time more efficiently, by automating repetitive work. Create automated rules to set your workflows. Automatically reply to clients, create a project from a template, apply SLAs, and much more.

Frequently asked questions about OneDesk for MSPs

Can we use OneDesk for an MSP?

Yes, OneDesk is used by many MSPs. We offer a web widget that can be added to your website. This feature allows customers and prospects to reach out and submit tickets. You can also receive tickets via email and forms. With built-in time tracking, invoicing, and project management, you can handle many aspects of your MSP.

What OneDesk features are useful for MSPs?

OneDesk has many features that are helpful for MSPs. Your team can centralize ticket intake from multiple channels, plan IT projects, as well as track and bill for time.

Features include:

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