OneDesk for Creative & Design Teams

Your creative projects depend on team collaboration and constant feedback from clients. Streamline your workflow with OneDesk.

How OneDesk aids your creative workflow

All information in one place

With OneDesk’s you can receive requests, then communicate, update and monitor work in one centralized location. Capture requests as tickets via email, chat, forms, or 3rd party apps.

Choose from different dashboard views such as the ticket board, list, or hierarchical view. Use filters, groupings, searches, and saved views to see what you need and never miss a thing.

Capture essential details

Use OneDesk’s custom forms to capture new design requests. Reduce redundant follow-ups by capturing all the necessary details from the start.

Create forms for different request types
Custom fields
Auto-route or assign incoming requests
Make fields required
Allow clients to attach files

Continuous communication & feedback

OneDesk includes multiple ways to communicate with your clients on ongoing work. Conversations are in-context next to task or request details.

Send attachments and follow-up via email integration.
Enable clients to track progress, attach files, or collaborate with your team from the client portal.
Provide real-time communication or engage with prospects via live chat.
Integrate with 3rd party apps to send updates.

Plan project timelines

Use the Gantt chart to help you manage your project timeline. Create task dependencies to enable your team to complete one task before starting the next. Change due dates via the drag-and-drop option to visually configure your project timeline.

Manage tasks & workload

Breakdown work into tasks and subtasks.
Estimate the effort of tasks.
Assign work to the right teammates.
Schedule work optimally by visualizing the workload of teammates.
Log and track the progress of work with visible statuses and tags.

Why OneDesk for Creative & Design Teams?

OneDesk makes it easy to manage projects and requests without the need to pay for or juggle multiple apps. The request and project management features of OneDesk work seamlessly together. This approach is perfect for design teams as you can escalate and build out requests, continuously communicate with clients, and track progress together. Everything is centralized so nothing falls through the cracks.

FAQ: OneDesk for creative & design teams

What OneDesk features are useful for creative teams?

OneDesk has many features that are helpful for creative & design teams. Your team can capture and organize requests, plan projects, track time, and invoice for work.

Features include:

Get started free

Evaluate OneDesk for yourself with our completely free 14-day trial.