- Email Ticketing
- Customer portal & knowledgebase
- Integrated chat & collaboration
- Automated & customizable workflows
- Track & bill for support services
- Happier customers!
Connect your support emails to OneDesk. Emails from customers & end-users become tickets, and are automatically replied-to, routed, assigned and more.
Add support apps to your website. The ticket portal lets your customers view, submit and discuss their tickets. The knowledge-base helps clients find answers to common questions
Chat about tickets with your customers, or discuss privately with your team. OneDesk’s full-featured messaging system includes saved replies, attachments, notifications and much more.
Automate your workflows to route tickets through triage, support queues, status-changes, assignments, and much more.
Capture service requests, new projects, and other business opportunities. Track billable support hours and maximize value-added work.
Surveys allow you to track customer satisfaction. Service Level Agreements (SLA) ensure timely resolution of tickets.
Connect your support emails to OneDesk. Emails from customers & end-users become tickets, and are automatically replied-to, routed, assigned and more.
Add support apps to your website. The ticket portal lets your customers view, submit and discuss their tickets. The knowledge-base helps clients find answers to common questions.
Chat about tickets with your customers, or discuss privately with your team. OneDesk’s full-featured messaging system includes saved replies, attachments, notifications and much more.
Automate your workflows to route tickets through triage, support queues, status-changes, assignments, and much more.
Capture service requests, new projects, and other business opportunities. Track billable support hours and maximize value-added work.
Surveys allow you to track customer satisfaction. Service Level Agreements (SLA) ensure timely resolution of tickets.
