Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a successful project team needs to work as a cohesive whole, efficiently pooling their ideas and talents for a common goal. That magic chemistry happens when […]
A comedy of errors makes for a great TV show, but not so much for great project management. The critically acclaimed Silicon Valley tells the story of programmer Richard and the many baffling ways he mismanages a billion-dollar idea. It’s a tongue-in-cheek look at Silicon Valley politics, but this show also watches as a what-not-do
In this day and age, not making full use of the technological wonders that we possess to help clients is a terrible mistake. With just a few clicks you can get access to a world of services dedicated to the world of the helpdesk, from connected application services, to live chat integrations, etc. Troubleshooting for
Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a worthy cause, these are all good examples you should show to the rest of the world and your prospective clients. Showcase your openness You have
Showcase your resolved client issues or positive client relations More
The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how much automation should a helpdesk have nowadays? Helpdesk automation is an impressive feature provided by most enterprise-level helpdesks; however, most companies seldom take full advantage of
Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or well established ones, can represent a huge bonus for you and could even cause greater damage if they were to leave. Learn to organize your
Organize your clients into levels: the key to helpdesk management More
Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more notifications. Don’t do basic helpdesk, go the extra mile and offer sensible services. Just don’t
Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read five more times and still not understood a thing? Yes you have. You have many many MANY times. Review and summarize your
Developing new ideas is something that a lot of developers fail to do on a consistent basis. So many developers who are successful often find themselves resting on their laurels. Instead of really stopping to think about the different things that need to be done to generate new ideas outside their businesses. Most developers just
A Product Idea Comes From All Places, Not Just the Same Industry More
What Should You Choose: a Soft, or a Hard Product Release? Developers utilize the expressions “soft release” and “hard release” to portray two marketing techniques when conveying a product to the general population. One technique is unpretentious while the other is brazen. The strategy you pick relies upon, for example, how much cash you need
What Should You Choose a Soft or a Hard Product Release More