One of the great aspects of OneDesk is the level of customization it supports. With OneDesk, you can configure unique statuses, forms, workflows, and much more. Regardless of what industry you work in, OneDesk can be configured in a variety of ways to fit your needs. In today’s blog I’m going to talk about one […]
Gathering your team’s timesheets, compiling spreadsheets, and calculating the time for each client is a method that can take hours or even the whole day. A tool that combines time tracking and invoicing allows you to simplify the process. Invoicing in OneDesk is designed for the purpose of invoicing clients for the work you and
The newest release of OneDesk is live! This month we have some great and highly anticipated features and enhancements. Introducing: The Invoicing App With this release OneDesk introduces invoicing capability within the app. This is a major new feature that will allow you to invoice your customers for the work you have performed for them.
What is an on-premise help desk? On-premise refers to a self-installed and self-hosted version of a help desk solution. The on-premise help desk solution typically includes similar features for managing your tickets, assignments, and workflows as the cloud version. The main difference between a cloud and on-premise solution is that on-premise requires infrastructure to install,
Is your support inbox becoming difficult to manage? As your company expands, you get more and more requests. With a traditional support email inbox, management involves manually moving emails around, implementing confusing color coding systems, emails being forgotten, constant back and forth, confusion over responsibilities… It’s a lot to handle! All these problems are compounded
For healthcare providers, a help desk is an important tool for elevating your client and customer support. With many solutions on the market, it is hard to know what to look for in a solution. In this blog we’ll cover some of the top considerations for selecting a HIPAA help desk. Top considerations for choosing
What is automatic time tracking? It’s hard to make the best use of your time without knowing where your time is spent. That’s where automatic time tracking comes in. Time tracking is used to measure where time is spent and over time, organizations can learn how to use their time and ultimately get better results.
OneDesk’s latest release is here! The December new features and enhancements. Big Changes to Email Easily Connect your Office 365 or Gmail email accounts It is easier than ever to connect your Office 365 or Gmail / Workspace email accounts. Simply connect with oAuth (O365) or create an app password (Gmail) and you are done.
Receive emails as tickets from one or multiple inboxes, so multiple agents can respond to customers from a central application collaboratively. Table of Contents How the email flow works In short, the email flow works as follows: Connect or auto-forward your support inbox to OneDesk. Your customers can send an email to your support email
Email to Ticket Flow – Incoming/Outgoing Set-Up: Complete Guide More
It is a common use case for multiple departments in an organization to want to work in a single OneDesk account, yet do not want to see the other departments’ tickets. For instance, the IT department and HR department may not want to see each other’s tickets either for privacy reasons or because they do