Spotting Customer Experience Hazards and Avoiding Pitfalls Unhappy customers The first sign that customers are not enjoying their experience with your company, is that they are obviously unhappy. How can you tell that they are unhappy? If customers are complaining about a certain aspect of your product or company, then that mean you have to […]
Updated: 19/12/2019 What is a Software Requirements Specification Document? Many developers choose to work with a software requirements specification document (also known simply as a Software Requirements Document) as it typically contains the following: – A complete description of the software’s purpose and functionality – Details as to how the software will perform in terms
Today’s most successful and innovative companies know that good product ideas don’t just suddenly appear. In order to pinpoint that “good” idea, you must explore many different ideas and compare them all. Hence, every company should encourage their team members to think outside the box and come up with creative ideas. However, many will be
Ah, Valentine’s Day – the day where millions of people worldwide take the time to show their significant others how much they value their relationship. On Valentine’s Day, couples do their best to make sure their other half feels appreciated and make it a goal to make the day as relaxing, stress-free, and love-filled as
Building Business Relationships: Show Customers Some Love More
Our requirements management application can be found in two of our products: OneDesk Product Management, and OneDesk Complete. Here’s a quick rundown of how requirements capturing and management works in OneDesk: Requirements can be captured in the following ways: Create requirements from feedback, ideas and support tickets The seamless nature of OneDesk allows you to
This articles is outdated. For up-to-date articles see the OneDesk Knowledgebase. The customer portal helps customer service and help desk teams gather feedback and ideas from customers anytime, and from anywhere. It’s easy to activate, and can even be embedded in your website. When sending a submission via the customer portal, customers must categorize their
Customer Portal Tip: How Customers Can Categorize Submissions More
Last year, many of you seemed to enjoy our post entitled Five Products That Failed in 2012. This year, we thought it would be interesting to to look at some of the biggest technology flops of 2013. There were many, but the following five have our votes for being the most unsuccessful. Technology Flops –
OneDesk’s workflow application was designed, as usual, with your feedback in mind. The new and improved version allows you to easily create workflows that solidifies your team, processes and project data. A few benefits of using a workflow application – Reduces manual data entry and processes – Eliminates process errors – Resolve customer issues more
This article is outdated. Please see: User Permissions or the Video Guide: Project Roles & User Permissions OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create
Access Control Options in OneDesk: Roles and Permissions More
It’s that time of the year again – the new year, which means it’s the perfect time to reflect back on the previous year and outline the goals you wish to achieve this year. And while you’re making a list of personal resolutions, it helps to set some business resolutions. In order to get you