A common challenge many businesses face is finding a way to drive innovation throughout their organization, while facilitating their product innovation process. Yet, many are hesitant to incorporate the use of innovation technology within their organization as they fear a multitude of things: Extra costs, more training, losing time, and learning their way around something […]
Onboarding SaaS customers and users: Important! For many SaaS vendors and software companies, onboarding customers can be challenging. The process of onboarding is most often underestimated; many SaaS vendors and software companies don’t realize how crucial it is to make sure customers and users get started on the right foot and find value in their
If you’ve been tuned in to our website or social media channels, you’ve surely heard about OneDesk’s Webinars. Here’s a little FAQ we’ve compiled based on your questions. If we missed anything, feel free to ask away! When are OneDesk’s webinars held? We’ve dubbed Fridays as “OneDesk Webinar Fridays.” Thus, every Friday, Marketing Manager Brendan
In a previous blog post, I went through the process of using OneDesk to plan and build your product roadmap. From the time I’ve written that post this past November (November? Where did the time go?!) until now, more and more organizations have started to realize that building the right type of roadmap can be
When talking to our customers, I often get asked: What are the benefits of using OneDesk as customer service software? More and more organizations are starting to turn to Web 2.0 technologies to communicate with all their customers, and to keep up with ever-changing customer demands. However, there are many types of customer service software.
When cartoon characters use OneDesk… Task lists that keep growing before you have the chance to make another batch of post-it reminders, roadmaps that keep getting changed or erased, decision-making strategies that just aren’t effective – face it, we can all relate to those days at the office where nothing seems to be going as
Using OneDesk to easily reveal most popular ideas amongst customers It’s always interesting to find out what kinds of ideas customers have about your products, or which ones of your ideas customers like the most. Depending on how many customers you have what techniques you are using to gather ideas, it can be challenging to
Latest release integrates automated worklogs for seamless, real-time project and productivity tracking MONTREAL, April 17, 2012 – OneDesk Inc., provider of the world’s first and only unified platform for product managers, innovators, engineers, marketers and support, is pleased to announce the addition of comprehensive Integrated Worklogs. OneDesk eliminates manual reporting, improves team efficiency and provides
OneDesk rolls out integrated worklogs to help manage workplace productivity (Press Release) More
Tracking issues, tasks, and other items across projects We’ve heard your concerns, and are pleased to say we have acted on them. You’ve told us that tracking issues, tasks, feedback, requirements and any other item you are managing can be challenging, especially if you are managing them across multiple teams, organizations or departments. Thus, we
Tracking issues, tasks, and other items across projects More
Assigned task-tracking using the assignment scheduler OneDesk comes with an innovative Assignment Scheduler, which allows you to view and schedule resource workload over time and keep track of your entire team’s assigned tasks. With OneDesk’s Assignment Scheduler, you can also: Easily see which resources are overloaded during which time period, by viewing the stack of