Lesson from Celebrity Apprentice: Collaboration and communication are important No one wants to hear the words, “You’re fired!” especially this season’s cast of Celebrity Apprentice. Over the past couple of weeks, the show has shown some interesting interactions between cast members, and proves that effective collaboration and communication is the key to surviving in an […]
Advantages of feedback website “For every customer complaint, there are 26 other customers who have remained silent.” –Lee Resources Inc. For a business to be successful, soliciting feedback is critical. By doing so, your company can: Learn about what customers like and do not like about their product or service. Acquire new ideas for future
“The real heart of Web 2.0 is collective intelligence, which I have defined as harnessing the network effect to build applications that get better the more people use them.” — Tim O’Reilly, founder of O’Reilly Media Collective intelligence is best defined as a shared or group intelligence that emerges from the collaboration and competition of
Contrary to popular belief, collaboration tools are nothing new. A collaboration tool can be anything that helps people collaborate. Before computers existed, paper was used as a collaboration tool. Today, almost everyone uses some form of technology to collaborate. Most don’t realize that one of the most powerful and common tool used for collaboration is
Stand out with the help of ideas software Today’s leading companies all have one thing in common – they all realize that in order to bring the best products to market, they must find a way to stand out from their competitors. It’s a no brainer that in order to stand out, companies must offer
Gaining the mass customization experience by designing M&Ms I recently found out that you can design your own M&Ms. Curious to find out what that meant, I decided to go to M&M’s website and try it. What captivated me about the My M&Ms part of the website is that I wasted no time figuring out
What is 360 degree feedback? 360 degree feedback, also known as multisource or multi-rater feedback, is a feedback management system in which feedback comes from all around an employee about their performance. This feedback is provided by their supervisor, co-workers, internal and external partners, customers, and any other stakeholder they might work with. Why conduct
Disruptive innovation – When innovation is threatening Even though this term was was coined in 1997 by Harvard business school professor, Clayton Christensen, many people are just starting to learn about it. According to many sources, disruptive innovation is one of the most important innovation theories of the last decade. In Christensen’s own words, disruptive
Move over traditional customer service strategies As a result of today’s competitive economy, it is imperative for businesses to come up with customer service strategies that will allow them to retain their customers and keep their business ahead of the competition. ‘Traditional’ customer service strategies are no longer as effective. These days, companies must use
Customer loyalty is all about attracting the right customer, getting them to buy often and in higher quantities and bring you even more customers. Thus, building customer loyalty is the key to increasing business profitability. Recognizing this, many companies are depending on loyalty software to establish a better customer loyalty program. Gain trust with customer