Customer comments are essential If you work with customers, you surely know that customer comments are like gold to any company. Once you understand what your customers want, your company can work on perfecting your product or service, and on cultivating a better customer experience, leading to loyal customers and a stronger business. However, when […]
By now, I’m sure you all know that giving feedback is important. However, when you hear the words giving feedback, who do you think of giving feedback to? If you are like most employers, employee evaluations will most likely come to mind. Most businesses often forget to give feedback to one of the most important
Community response: instinctive Question: Do you ever feel like you are being treated unfairly, or like you are being ignored? If yes, what did you do about it? Personally, if I feel like I’ve been treated unfairly, my first instinct is to talk to others, and find out if anyone else is feeling the same
What is a sales database? Sales people work in an extremely fast-paced environment. The busy nature of the sales industry requires a sales person to have access to certain information as soon as they need it. Any delay in getting the information they need can lead to the loss of a sale. As the sales
It’s important to get feedback Ever wonder why people keep checking out your product or service, but never buy or sign up for them? One mistake that businesses often make is that too often, they assume they know what their customers think about their products or services, and what they want. The most successful businesses
What is community software? In the online world, the word community software is popping up everywhere. Since the term is relatively new, we thought we would clarify its meaning. Community software refers to any software that allows users to interact and share data. It as also known as social software, collaboration software and groupware. It
What is a web survey? Before we talk about the web survey, let’s start by discussing what a survey is. A survey is a method of gathering information from a number of individuals, known as a sample, in order to learn something about the larger population from which the sample is drawn. Some surveys focus
Are you receiving enough client response? You know you’re receiving positive client response when your existing clients keep knocking at your door for more of your product or service. If you are finding it difficult to retain your clients and especially if you find it difficult to acquire new customers, your business needs to implement
Innovative ideas – what are they about? Businesses are increasingly realizing that it is getting more important to come up with, and manage innovative ideas. But what exactly does this mean? According to an article on businessweek.com, innovation nowadays is about much more than new products. “It is about reinventing business processes and building entirely
In light of the new year, I thought it would be the perfect time to introduce a term you may or may not be familiar with – innovation. The word “innovation” is quickly skyrocketing in the business world; it’s everywhere. According to businessweek.com, it “has become the rallying cry of every product manager, the pursuit