In today’s competitive business world, many businesses are increasingly using a customer database in an attempt to manage their customer relationships to increase both sales and customer satisfaction. A customer database is useful to have as it helps businesses: – Identify their most profitable customers – Keep track of customer information – Track customer sales […]
The term business software is a broad one. It generally refers to any software that helps a business increase productivity or measure their productivity. Of course, this definition does not fully clarify what a business software is, for every business has a different goal and depends on a different aspect to increase productivity. For some
Customer Experience Management – what does it mean? Many companies overlook how important customer experience management is. The goal of customer experience management is to move customers from satisfied to loyal and then from loyal to advocate. That being said, customer experience management is crucial because it is the key to creating customer retention and
‘Tis the season to give feedback – but what is feedback? If I were to ask you to give me a definition of “feedback,” what would you say? The words “criticism,” “remark” or “response” would most likely be in your answer. In truth, feedback is defined as “an essential skill in interpersonal communication.” A person’s
The importance of the customer idea Customers are better at coming up with innovative ideas about the product or service they are using, than the employees who work at developing them. While employees may predict downsides and obstacles, the necessary work routine, approvals and budget act as a restraint and prevent employees from coming up
In today’s competitive world of product development it is more important than ever for companies to keep customers satisfied. After all, they are the reason the business is still standing. However, in a busy corporate environment, it’s easy to fall behind on projects and deliver problematic products or services, which results in a tense relationship
In today’s world, it’s important for people to feel connected to each other. To build that connectivity, people form communities. This allows individuals to interact with each other within a common environment. Whether they are religious, political, work-related, or hobby-related, people join communities to have a sense of support, belonging and a place where they
Community ideas: Share your ideas and make a difference More
Employee feedback is just as important as customer feedback Take a moment to think about your employees. Why were they hired? Your employees were most likely hired because of their skills, knowledge and potential to strengthen your organization. Because employees play a huge role in a company’s success, it’s important to gather employee feedback from
This holiday season, ask for employee feedback and make them feel valued More
It’s no secret that the best feedback and comments about a product will come from the ones who use it. Gathering user comments provides companies with ways to measure customer satisfaction and gain insight into what their customers really want. Gathering user comments the traditional way One of the most traditional ways to ask for
You surely know by now that customer satisfaction is they key to a successful business. Companies have long wrote feedback letters to customers, asking them to send in a feedback letter with their thoughts and ideas. However, feedback letters often go like these: Sending a typical, boring feedback letter to customers Dear (customer), We cordially