In an age where it is especially important for companies to get work done faster than their competitors, good collaboration skills are crucial. Some people are natural collaborators, while others prefer to work independently. Nonetheless, there is always room for development. Here are a few easy ways of developing collaboration skills: Ensure effective communication Without […]
We at OneDesk are committed to helping organizations work more efficiently. While we are always happy to give advice on how to do improve your business procedures with the help of technology, we are always quick to say that software is only one piece of the pie. Driving efficiency and productivity also depends on how
“No matter what accomplishments you make, somebody helped you.” – Althea Gibson As much as we may like to take the lead on projects and in the end, claim that we made it a success, we must remember that we have most likely been helped or influenced by others along the way. When we do
The trick to maximizing customer loyalty, that is, gaining repeat customers, lies within how well your company services them. The trick to great customer service? Making your customers feel like you really care about them. It’s a no-brainer, and therefore, it makes perfect sense that all companies should be aware of their customer communication techniques.
There are two versions of OneDesk: The free trial version, and the Pro version. The free trial includes all features the Pro version does. The only difference between the two is that the number of projects that can be created and the number of users you can invite are limited. What is a user? A
In today’s modern business environment, it’s important for organizations to have structured training plans and change management procedures in place. After all, they are bound to face changes more often and more rapidly than ever. When developing training plans and change management procedures, many project teams underestimate one important thing. Below, Rob Prinzo, whom many
I previously wrote a post entitled Waterfall vs. Agile in which I posted two charts comparing the success rates of both methodologies. A reader named Mark recently commented and asked a question concerning how to initially estimate the cost of an Agile project. Since it’s a great question, I thought I would share my response
Save Projects by Being Open and Adaptable Knowing how to save projects when they are in trouble can be a useful skill. However, many project managers only learn how save projects on-the-spot, when they find themselves in a situation where they need to step in and save the day – or else. This was the
We often get asked by our customers whether OneDesk allows users to recognize similar ideas as it would help avoid duplicates and increase productivity by keeping similar ideas grouped together. There are several ways in which you can recognize similar ideas in OneDesk: Through the customer portal Customers can submits ideas (or any other type
Project Management Lesson Learned: The Product Owner Is Your Best Customer In Scrum, the product owner is responsible for writing customer-centric user stories, and other items, prioritizing them, and making sure they get added to the backlog. It’s important for every company to listen to the voice of the customer, but some may also forget