It’s not uncommon for growing businesses to build out their own support teams. No matter what industry, if there is a website that customers and users interact with, that technology will need someone to maintain and update it. For businesses with multiple locations, it can be even more critical for their websites to remain up-to-date […]
A service level agreement (SLA) is a contractual obligation between a service provider and one of their clients. An SLA can include details around quality, availability, and general responsibilities for when things go wrong with the services provided. For both clients and service providers, SLAs are crucial for both parties to have common ground and
How a Software Company uses OneDesk to manage their Service Level Agreements More
Non-profit organizations have to be savvy in knowing how being efficient with their funds. This translates further into needing efficiency in how work is managed and tracked. For non-profits that have been around for some time, there tends to be a lot of tired, old workflows that are not using the most effective software to
Maintenance is a concept that is common to nearly every industry and business. While regular maintenance can be driven by the company itself, often times businesses rely on their customers to come forward with any degradations that they come up against. Audiovisual companies are no exception. One such company came to us with a set
How an Audio Visual Company uses email to create tickets on OneDesk More
In this day and age, even smaller institutions need some way to track their work, whether they are projects or support requests. At the heart of every college or university is the administration department, who ends up serving as the first point of contact in a lot of cases, even if the issue should be
Charitable organizations can be complex institutions. On first blush, many of these kinds of organizations might seem to only be focused on marketing and finance, but with everything increasingly moving online, more avenues are opened up for work done on a computer. For charitable organizations based in a university setting, it follows that these organizations
OneDesk Case Study: A university charitable organization More
In the world of business, getting your company’s name and brand out there can be main the reason your business succeeds or flounders. Even small and local businesses need to grow their presence in their communities, whether they are banner ads online targeting users in their city or billboards by the side of the road.
For up-and-coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because businesses can remain relatively hands-off while still reaping the benefits of having management of their IT setup. With outsourcing, there are potential gains in terms
How an IT outsourcing company uses OneDesk to manage their work More
It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that manufacturers need to keep up with the times. Automation drives the efficiency of manufacturing, and there is no exception when it comes to managing this
Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for smaller companies, it might be more worth their while to contract a team to build their website using an existing framework, platform, or builder. With
How a WordPress development company uses OneDesk to manage customers and projects More