Victoria Louie

How a fortune 500 company uses OneDesk to manage all change requests on their website

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For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to keep running, and oftentimes are overlooked in favor of more customer-facing projects. Sometimes these websites […]

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How a local Co-op uses OneDesk to manage maintenance at its retail locations

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Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often are focused on serving their local community. This sense of shared ownership ensures an eye is kept towards upkeep and safety in each of the

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How a materials distributor uses OneDesk to manage IT projects

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In well-established industries, it is not uncommon to see companies sticking to their old and familiar ways of management. For the distribution and supply of raw materials, this is no exception. However, as companies move more and more of their business online, it follows that a certain amount of modernization needs to be undertaken. It

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A Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow

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The world of consumer packaged goods is one that moves quickly. Companies that sell consumer packaged goods (CPG) have to constantly develop new products and get them into the hands of consumers at a regular rate. These products include non-durable goods such as food, toiletries, and other consumables. Because CPGs have generally short lifespans, that

A Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow More

How a telecom services company uses OneDesk to manage support, project management, and deal flow.

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Our client is a large telecommunications services company based in the United States. Over the years, they have grown, but have pinpointed one product in particular that they need help with managing. As leads come in from their sales force, these potential constomers enter their system. Account managers are brought in to nail down the

How a telecom services company uses OneDesk to manage support, project management, and deal flow. More

How one company uses OneDesk to offer external HR services

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There comes a time in every small-to-medium business’s lifetime that HR needs to be considered for the company’s well-being. Many businesses these days are looking to external firms to handle their HR for them. For these companies that offer consultative HR services for multiple customers, it becomes crucial that work is tracked accurately with an

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How financial software developers can use OneDesk to manage bug fixes, develop new features, and support their customers

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This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. With the rising popularity of cryptocurrency and blockchain, financial technologies are in high demand. Whether it’s peer-to-peer lending, robo-advisors, building a platform for a bank’s services, or just implementing a payment system, financial technology

How financial software developers can use OneDesk to manage bug fixes, develop new features, and support their customers More

How a major college uses OneDesk to manage ticketing for multiple internal departments

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This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When we think about educational institutions, we often don’t consider all of the processes and machinations needed to keep that system running across all of the different faculties and departments. As competitive as it

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How one Security firm uses OneDesk to both support their customers and develop their own product

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab, 8. Product Management Lab / By

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As our lives get progressively more and more entrenched in cyberspace, we see the rise of cyber security firms intent on looking out for our online well-being. These companies can be based anywhere in

How one Security firm uses OneDesk to both support their customers and develop their own product More

How one software services company uses OneDesk to cover their business workflow

4. Industry Applications, 7. Project Management Lab, 8. Product Management Lab / By

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For many companies, it can be tough building tools that are tailored to meet their specific needs. Without an in-house development team, these companies turn to external teams and companies for solutions. Filling this

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