The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How a school integrates OneDesk’s customer widget into their learning management system
For small teams, using managed software solutions is an easy way to provide functionality without investing in resources to build it. However, managed solutions can also be restrictive when customizations
What’s new in the October 2021 release of OneDesk?
The October 2021 release of OneDesk went live on October 2nd, 2021 and included the following new features. Recovering Deleted Projects When you delete a project, it is archived for
How an ERP Firm uses OneDesk to serve its customers
For an expanding enterprise resource planning (ERP) firm, providing quality service is of utmost importance. ERP covers a wide range of day-to-day business areas—from procurement to accounting and everything in
Automated Item Creation
You can set rules in OneDesk to automatically create a ticket or task as a result of an automation. You can generate a brand new ticket or task with this
Automated Project Creation
You can get OneDesk to automatically create a project for you as a result of an automation. Once triggered, these automations can generate a new project from a project template
Application-Level Access Permissions
In OneDesk, you can grant different levels of access to all your applications on the per-user level. This allows you to control what applications your users are able to access
How a Website Translation Company uses OneDesk for their sophisticated ticketing system and internal project management efforts
For companies that have very established workflows for their ticket and project management, it can be difficult finding the right software to properly reflect them. In certain instances where the
Blockers, Duplicates & Related
In OneDesk, you are able to identify relationships between your work tasks. Some of those relationships can be identified as: Blockers: Indicates that one item cannot be worked on before
Task Dependencies: Predecessor & Successor
You can establish task dependencies with successor and predecessor links. Dependencies define relationships among tasks that determine the order in which activities should be performed. Predecessors identify tasks that must
What’s New in OneDesk – July 2021
New Automation Capabilities: New Automation Action: ‘Create a new item’ Now you can get OneDesk to automatically create an item for you as a result of an automation. Some examples