The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Best Practices: Different Uses for Tickets & Tasks
OneDesk differentiates between tickets and tasks to help you better organize your work environment. Tickets and tasks can be made to behave virtually the same; whatever you can do with
What is the Difference Between Tickets and Tasks?
OneDesk allows you to create tickets and tasks and gives you the ability to create workflow automation for each. Both tickets and tasks are entered into OneDesk through one of
How to See Tickets and Tasks in one View
OneDesk gives you the ability to view tickets and tasks separately. However, if you want to see both in one view, the Items view can help you do that. The
How a MSP Firm Uses OneDesk for Their Use Cases
Infrastructure and IT are basic requirements for nearly all companies as we live in an increasingly distributed world. For companies that are trying to grow quickly, it can be difficult
How to prevent email loops in OneDesk
In OneDesk to capture emails as tickets, you will auto-forward or redirect your normal support email (eg. support@example.com) to one of your OneDesk capture email addresses (eg. tickets@example.onedesk.com). By default,
How an IT Consulting Firm Uses OneDesk Ticketing System
For businesses of any size, consulting firms can help fill in gaps in the organization without having to build out a team or department themselves. The challenge for these firms
Automating your projects with OneDesk
If you are an existing user of OneDesk you are no doubt aware of our powerful workflow automation engine. Well with the latest release it just got even more powerful!
How to put a Knowledge Base on your Website – A self-service option for your customers
With OneDesk you can help your customers to help themselves! Decrease your support costs by providing articles about your products or services, so that your customers can easily find answers
Customizing your Timesheet form
Updated: Aug 2022. In OneDesk you can create a timesheet for each time you work on a task or ticket. Here’s how to customize that timesheet form. Creating a timesheet
7 Things to Consider When Integrating Your Helpdesk and Project Management Software
Businesses are always looking for the best ways to accommodate their customers’ needs. And in this fast-paced world, they should be able to satisfy customer demands as soon as possible.