The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Putting the OneDesk customer apps on your website
Please see the complete and updated article: Adding apps to your website. OneDesk includes three real-time customer-facing apps that you can use to interact with your customers, and provide them
How a Human Resource Management Company Uses OneDesk
How a Human Resource Consulting Company Uses OneDesk to Coordinate internal Operations and Support customers The human resource is undoubtedly the most crucial element in the entrepreneurial process, so much
How an Advertising agency uses OneDesk to manage advertising campaigns and customer communication with small and local businesses.
In the world of business, getting your company’s name and brand out there can be main the reason your business succeeds or flounders. Even small and local businesses need to
Some small, often-requested features that you have been waiting for
We often get requests for small features that are not deal-breakers for our customers but would definitely make their lives easier. Individually they are not big enough to merit a
How a cash automation technology company uses OneDesk to manage its operations
Collaborative work is a necessity in specific industries. Software development companies and tech-based solution providers are not exceptions. The average software development company pools together the skills, experience, and expertise
How a Publishing Company uses OneDesk to Organize its Internal Teams
Information drives the modern world, and media companies are at the center of it all. These companies are responsible for curating content, improving it, and laying it out in diverse
Configuring your user notification preferences
When you get new tickets, a customer starts a conversation, or a co-worker adds a comment to a task, you may need to be informed. Depending on your role in
Using the OneDesk messenger application to offer live chat-based support
With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please
Using OneDesk’s customer-facing apps to better serve your customers
The OneDesk Customer Apps Platform We have a big announcement! We just released our new ‘Customer Apps’ platform which allow you to deploy 3 apps to your customers (so far).
How an IT outsourcing company uses OneDesk to manage their work
For up-and-coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because