The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How a cash automation technology company uses OneDesk to manage its operations
Collaborative work is a necessity in specific industries. Software development companies and tech-based solution providers are not exceptions. The average software development company pools together the skills, experience, and expertise
How a Publishing Company uses OneDesk to Organize its Internal Teams
Information drives the modern world, and media companies are at the center of it all. These companies are responsible for curating content, improving it, and laying it out in diverse
Configuring your user notification preferences
When you get new tickets, a customer starts a conversation, or a co-worker adds a comment to a task, you may need to be informed. Depending on your role in
Using the OneDesk messenger application to offer live chat-based support
With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please
Using OneDesk’s customer-facing apps to better serve your customers
The OneDesk Customer Apps Platform We have a big announcement! We just released our new ‘Customer Apps’ platform which allow you to deploy 3 apps to your customers (so far).
How an IT outsourcing company uses OneDesk to manage their work
For up-and-coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because
How one manufacturer uses OneDesk to manage its IT helpdesk, development, and process-automation
It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that
How a WordPress development company uses OneDesk to manage customers and projects
Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for
How a fortune 500 company uses OneDesk to manage all change requests on their website
For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company.
How to Send a Customer Service Satisfaction Survey with OneDesk
UPDATE: In April 2021 OneDesk introduced built-in Customer Satisfaction Survey functionality. Read more: All About Customer Surveys How to Activate Customer Satisfaction Surveys Customer Satisfaction Survey The best way to