The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Help Desk for Education – Why You Need One and What to Look For
What is the role of a help desk for education? When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries.
How to Create Project Quotes
How to Quote for Projects Quoting is a crucial step in project delivery, as it enables both the business and the client to understand the project’s scope and accurately project
New in OneDesk: November 2023
Project Quoting & Invoicing (beta) OneDesk now offers the ability to issue Quotes for the work you do for clients. These quotes, once accepted, can be turned into invoices. If you
Strategies for Agency Time Tracking
Agency time tracking refers to the process of monitoring and recording the amount of time that an agency and their employees spend on client projects and tasks. Agency is a
Professional services software integrated with QuickBooks
Professional Services Automation (PSA) software enables your business to easily and accurately log time, plan client projects, and provide continuous client support. With a QuickBooks integration, you can sync data
Using Project Templates
Using project templates Many businesses deliver services or projects for their clients which often follow a similar flow. Projects of this nature can encompass a wide variety of procedures or
New August 2023
The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features. Project Templates OneDesk has always
Canned Responses for Help Desk
Canned responses are a must-have tool for any help desk system. Canned responses are pre-written responses you can use to reply to questions and issues received from your customers. Canned
Kanban Boards – The Basics
In today’s blog we’ll be looking at the basics of kanban boards! What is a kanban board? A kanban board is a project management tool used to intuitively and visually
12 Must-Have Features of PSA Software
In today’s fast-paced business world, finding the right tool to streamline your organization’s processes is crucial. Whether you’re a seasoned project manager or a curious entrepreneur, we’ve got you covered.