The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Microsoft Solutions Provider uses OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. At OneDesk, we offer clients flexibility so they can
Improving your helpdesk response times using SLAs
What are SLAs? Service Level Agreements (SLAs) are policies that define the level of service you deliver. These policies usually codify how long you will take to respond to customer
The all new OneDesk customer portal
In the latest version of OneDesk we have made big changes and new features to the customer portal. Since there is a lot you can do, this post will walk
Translating your customer portal (classic) into a different language.
Updated: March 2023 The main OneDesk app is available in many languages. You can change the language of the main app at an organizational level. As well, each of your
How an IT Support Company uses OneDesk for their Help Desk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As more and more companies move towards a SaaS
How professional services organizations use OneDesk to manage their projects and stay on track
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When your team is responsible for a multitude of
How engineering firms use OneDesk to track customer tickets and projects
As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects.
Customizing your email sending preferences in OneDesk
OneDesk provides the ability to receive emails as tickets as well as send outgoing emails. As you may know, you can customize the way OneDesk sends email on your behalf.
Achieving Customer Success with OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For any company to be successful, they need to
Using OneDesk for office IT departments
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. There comes a time in any medium or large-sized