The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Automating your workflow with OneDesk
Updated Feb 2023 In this blog post I want to go over OneDesk’s Workflow Automation tool. I’ll start by describing what it is, what it does, and how it works.
How Religious Organizations use OneDesk for Project Management, Service Desk and Asset Management
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When it comes to tracking work, there are no
Setting up different ticket queues in OneDesk
When it comes to customer support, one size does not fit all. Small companies with fewer support personnel have different needs than larger companies with big teams. Even when comparing
How one web developer uses OneDesk to track tasks & updates across many websites
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Whether you’re a one-person development team in a larger
Putting a simple ticket form on your website.
While OneDesk offers a full-featured customer portal which you can put on your website, sometimes our users are looking for something a little simpler. We are often asked how they
How a non-profit uses OneDesk to manage their customer communications
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Although non-profit organizations aren’t generally seen as businesses or
Microsoft Solutions Provider uses OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. At OneDesk, we offer clients flexibility so they can
Improving your helpdesk response times using SLAs
What are SLAs? Service Level Agreements (SLAs) are policies that define the level of service you deliver. These policies usually codify how long you will take to respond to customer
The all new OneDesk customer portal
In the latest version of OneDesk we have made big changes and new features to the customer portal. Since there is a lot you can do, this post will walk
Translating your customer portal (classic) into a different language.
Updated: March 2023 The main OneDesk app is available in many languages. You can change the language of the main app at an organizational level. As well, each of your