The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Using OneDesk for office IT departments
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. There comes a time in any medium or large-sized
Best practices for configuring OneDesk
Since I’ve helped set up hundreds of OneDesk accounts by now, I am frequently asked by customers and other members of our team, what are some ‘best practices’ that should
Planning Ahead
The start of any new project brings a rush of emotions with it: excitement, hope, exhilaration. There’s always a chance that your project could revolutionize the world, or bring you
Agile Project Management Features in OneDesk
In the software world (and increasingly in other domains) agile project management is one of the more popular ways to manage projects. There are a lot of different versions of
What you need from your project management software
Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a
‘Silicon Valley’ and how not to manage projects
A comedy of errors makes for a great TV show, but not so much for great project management. The critically acclaimed Silicon Valley tells the story of programmer Richard and
Project management in the Gig Economy
When overseeing a business, innovation is the name of the game. We are currently living in a gig economy, where anyone can take on gigs to make money whenever their
Troubleshooting alongside your client
In this day and age, not making full use of the technological wonders that we possess to help clients is a terrible mistake. With just a few clicks you can
Showcase your resolved client issues or positive client relations
Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a
Should I Automate My Helpdesk?
The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how much