The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How professional services organizations use OneDesk to manage their projects and stay on track
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When your team is responsible for a multitude of
How engineering firms use OneDesk to track customer tickets and projects
As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects.
Customizing your email sending preferences in OneDesk
OneDesk provides the ability to receive emails as tickets as well as send outgoing emails. As you may know, you can customize the way OneDesk sends email on your behalf.
Achieving Customer Success with OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For any company to be successful, they need to
Using OneDesk for office IT departments
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. There comes a time in any medium or large-sized
Best practices for configuring OneDesk
Since I’ve helped set up hundreds of OneDesk accounts by now, I am frequently asked by customers and other members of our team, what are some ‘best practices’ that should
Planning Ahead
The start of any new project brings a rush of emotions with it: excitement, hope, exhilaration. There’s always a chance that your project could revolutionize the world, or bring you
Agile Project Management Features in OneDesk
In the software world (and increasingly in other domains) agile project management is one of the more popular ways to manage projects. There are a lot of different versions of
What you need from your project management software
Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a
‘Silicon Valley’ and how not to manage projects
A comedy of errors makes for a great TV show, but not so much for great project management. The critically acclaimed Silicon Valley tells the story of programmer Richard and