The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Project management in the Gig Economy
When overseeing a business, innovation is the name of the game. We are currently living in a gig economy, where anyone can take on gigs to make money whenever their
Troubleshooting alongside your client
In this day and age, not making full use of the technological wonders that we possess to help clients is a terrible mistake. With just a few clicks you can
Showcase your resolved client issues or positive client relations
Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a
Should I Automate My Helpdesk?
The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how much
A Project Should Be a Playground, Not a Battlefield
With so many technologies available to us, it’s become easy to take fresh ideas and turn them into real, concrete projects. Oftentimes, these start as passion projects, which have a
Let your project management help you with talent management
The concept of project management focuses around the organization of tasks, from the assignment of them down to the timeline of completion. Because projects are temporary endeavours, you need to
Organize your clients into levels: the key to helpdesk management
Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or
Get smart, don’t do basic helpdesk: go the extra mile.
Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to
Make your jargon (business language) into English
Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business
A Product Idea Comes From All Places, Not Just the Same Industry
Developing new ideas is something that a lot of developers fail to do on a consistent basis. So many developers who are successful often find themselves resting on their laurels.