The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Integrate Shopify with OneDesk
Shopify is a popular e-commerce platform which allows companies to create online storefronts even with limited tech know-how. OneDesk is an all-in-one work management software. With OneDesk, you can manage
Integrating OneDesk with Wix
Wix is a popular website builder which allows anyone to build beautiful pages with templates and other ready-made elements. OneDesk is an all-in-one work management software. With OneDesk, you can
Benefits of PSA Tools for Managed Service Providers
What are Managed Service Providers (MSPs) Managed Service Providers (MSPs) make sure businesses can focus on providing their core services by handling the IT side of things. Managed service providers
Create a Customer Service Knowledgebase
A customer service knowledgebase is a hub of information for your customers. It is considered an essential self-service option for companies of any size or industry. A knowledgebase (KB) will
Self-Service Best Practices
With the advancement of technology and the increasing expectations of modern consumers, self-service options have emerged as a crucial component of effective customer support strategies. It has become important to
New in OneDesk May 2023
New tools to improve your customer support flow This release includes a ton of brand new features to help agents reply to customers more efficiently. The new ‘Knowledge Center’ App
10 Best Practices for Managing Your Help Desk
Optimizing your help desk and processes is key to maximizing the satisfaction of customers. Help desk management should be a complementary process between your help desk software and your team.
Guide: Design Project Management
Creative project managers need to oversee multiple projects simultaneously. Juggling tight deadlines while keeping the creativity flowing is no easy task. A design project management software can help managers and
How to Structure and Organize Your Account
A common question we receive is how to structure and organize your work in OneDesk. OneDesk allows for tremendous versatility in how you work, and every business will have their
How to Invoice for Hours Worked
An invoice for hourly work is a payment request based on the number of hours an organization spends working for their client. Invoicing for hours worked is common in various