What is an on-premise help desk? On-premise refers to a self-installed and self-hosted version of a help desk solution. The on-premise help desk solution typically includes similar features for managing your tickets, assignments, and workflows as the cloud version. The main difference between a cloud and on-premise solution is that on-premise requires infrastructure to install, […]
Is your support inbox becoming difficult to manage? As your company expands, you get more and more requests. With a traditional support email inbox, management involves manually moving emails around, implementing confusing color coding systems, emails being forgotten, constant back and forth, confusion over responsibilities… It’s a lot to handle! All these problems are compounded
For healthcare providers, a help desk is an important tool for elevating your client and customer support. With many solutions on the market, it is hard to know what to look for in a solution. In this blog we’ll cover some of the top considerations for selecting a HIPAA help desk. Top considerations for choosing
What is automatic time tracking? It’s hard to make the best use of your time without knowing where your time is spent. That’s where automatic time tracking comes in. Time tracking is used to measure where time is spent and over time, organizations can learn how to use their time and ultimately get better results.
Businesses are always looking for the best ways to accommodate their customers’ needs. And in this fast-paced world, they should be able to satisfy customer demands as soon as possible. Fortunately, there’s technology to help you with that. In a joint study by Avanade and Sitecore, 52% of businesses use technology to help deliver better
7 Things to Consider When Integrating Your Helpdesk and Project Management Software More
For organizations that provide services and support to other companies, it is crucial that they stay on top of their client’s requests. When they charge for their time spent, it becomes even more critical to track work accurately. By using a helpdesk, requests coming in can be standardized and more easily managed. But sometimes the
As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making it happen. Over the course of a business scaling up, they pick up new tools
How a branding agency utilizes OneDesk’s project management features More
Finance aside, the majority of business challenges faced by management teams are deeply rooted in a need to build customers’ trust in the brand or to improve operational efficiency. The concern is well-founded. Businesses will face these challenges regardless of the size, industry, or approach. Considering how these business challenges can impact the bottom line
Generally, being a tech company is about anticipating the client’s needs and requirements while staying abreast of trends in the information technology industry to achieve and sustain technological competence. Tech Support companies provide the technical expertise needed to keep systems running both for smaller and larger organizations. Most startup tech support companies rely on internally
How a Tech Support Company Uses OneDesk to Track Sales and Incoming Ticket Requests More
There is no shortage of software positioned as being staples for the everyday business professional. From accounting to procurement to reporting, businesses need a variety of software to keep themselves running. Not only is it difficult sourcing all of the tools needed to cover all aspects of their operations due to the sheer number of
How a wifi service company utilizes OneDesk’s CRM features More