“No matter what accomplishments you make, somebody helped you.” – Althea Gibson As much as we may like to take the lead on projects and in the end, claim that we made it a success, we must remember that we have most likely been helped or influenced by others along the way. When we do […]
Challenges in developing product roadmaps Product roadmaps are one of the most important documents a company has, and yet the need to create such all encompassing pieces of information, with so many data points to consider in their construction, has often meant they’ve been sorely neglected – cobbled together in a rush before that all
The trick to maximizing customer loyalty, that is, gaining repeat customers, lies within how well your company services them. The trick to great customer service? Making your customers feel like you really care about them. It’s a no-brainer, and therefore, it makes perfect sense that all companies should be aware of their customer communication techniques.
Collaboration breeds product innovation Product innovation is not simply about generating new ideas. It is a complex process, and many organizations struggle with the design and implementation of an effective innovation strategy that yields measurable results over the long-term. Sustained growth and profitability can be achieved through the integration of three critical levels: People, processes
Engage with your customers using these 5 tips: 1. Create two-way dialogue. Post stimulating questions related to your brand or industry. Make sure it is something people are talking about, or something they will care about. For example, you can ask a question about a current trend, the latest product, or something in the news.
Integration: The key to superior product development The key to creating a social business is to be able to identify core business processes that can be tied together to create transparency, and open the lines of communication between customers, employees and business partners. Furthermore, designing your business model to be adaptable to changing dynamics and
Personas: What are they? “..as the marketplace shifts from a mass manufacturing to a mass customization model, customers needs and desires are more accurately identified through the development of personas rather than through demographic data.” -Kevin O’Connor, UX Magazine Personas represent a collection or group of users who possess similar characteristics such as buying behaviors,
OneDesk featured on Software for Enterprise We are very happy to announce that we have been featured on Intense School. In his article, Top Software a PMP Manager Needs to Know for Success, Ian Palmer, explores and highlights some of the top software for PMP managers. I had a great chat about OneDesk with Ian
There are two versions of OneDesk: The free trial version, and the Pro version. The free trial includes all features the Pro version does. The only difference between the two is that the number of projects that can be created and the number of users you can invite are limited. What is a user? A
In today’s modern business environment, it’s important for organizations to have structured training plans and change management procedures in place. After all, they are bound to face changes more often and more rapidly than ever. When developing training plans and change management procedures, many project teams underestimate one important thing. Below, Rob Prinzo, whom many