While OneDesk is not specifically a Scrum or Agile tool, it was certainly designed with these development methodologies in mind. How to Use OneDesk During All Stages of Scrum Development Backlog refinement Create a Project that only the contains the Requirements application. Name the Project “Backlog.” You may choose to rename the requirements application to […]
What is scope creep? Scope creep is unpredictable, like a snake in the grass, waiting silently for the right moment to strike its prey, it may be detrimental to the health of your projects. If it not addressed and managed effectively it can be a real threat to your project management process. An initial understanding
“Honesty is the best policy.” This saying, made famous in Benjamin Franklin’s Poor Richard’s Almanac, has provided many with a motto to live by, as well as something they can use to educate and inspire others. In today’s “Lesson Learned” Henry Chuks tells us about how he learned about the value of this saying from
Developing requirements shouldn’t be a nightmare In today’s fast-paced environment, organizations need to bring products to market faster and more efficiently. That means better resource planning, improved team collaboration, increased visibility and traceability across the development process, and of course the right tools to get it all done. Traditional requirements management tools more often than
Happy Fourth of July to all our friends and customers in the US! On this day in 1776, the Declaration of Independence was signed, giving birth to a newly independent nation of 2.5 million people. Today, Independence Day is celebrated by millions every year. It’s a celebration that has come to be associated with parades,
Fourth of July Statistics: Most Successful Products in the USA More
Project Managements Events 2013: Our top picks We’ve searched the web far and wide to find up some of the must-attend project management events of 2013. It’s time to roll out the big red carpet- because you can be sure to experience the best that project management has to offer at the following events: The
“Prepare for the unknown by studying how others in the past have coped with the unforeseeable and the unpredictable.” These words were once spoken by George S. Patton, a general who is best known for his command of the Seventh United States Army, and later the Third United States Army, in the European Theater of
Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through various social media channels or other online customer feedback channels) creates an opportunity for your
What is SaaS? One of the first things that we say when we talk to our customers about OneDesk is that it is offered on a SaaS basis. Being a relatively new concept, many are not clear with the definition of SaaS. Here’s a quick overview. SaaS is short for Software as a Service. This
Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on the bottom line have enabled industry leaders like Apple, Amazon, Zappos, to remain fierce competitors.