9. Business Solutions Articles – OneDesk Software

Organizations have quickly understood the importance of maintaining a strong and continuous social presence online. As a result, a new concept and strategy has emerged:’The Social Command Center’. This idea has spread like wildfire and found its way into many large organizations like Dell, Starbucks, and Gatorade. The idea is to build a social command […]

One of the advantages of using OneDesk is that it allows you to import files and keep working on them in OneDesk for a more streamlined business process. Importing files allows you to save time entering items – imagine needing to manually enter hundreds of feedback, ideas, help desk tickets, issues or tasks. Bringing your

Did you know that today is employee appreciation day? Here’s your chance to show your employees their real value in the organization. Employees are excellent sources of new product ideas. The reality is, organizations still fail to source internally generated ideas from them. Building an internal idea capturing process Set up an internal idea capturing

In the Administration section of OneDesk, you can set permissions for those in your organization, as well set preferences for the customer portal and the feedback you receive from customers. The Administration section can be found under your user menu. Note that to access this section, you must be designated with an Administrator role (explained

Building project team morale: Lessons from the farm? As the saying goes, “happy cows make great cheese.” This is a concept that can definitely be applied to a project management setting: Happy employees deliver great project results. It’s important for your project team to have high morale- happy employees tend to develop better relationships with

OneDesk’s customer portal allows customers to provide feedback directly to your organization via your website, or a unique link. Once feedback is received, your organization can discuss the feedback internally, or with customers. You can also poll customers and ask them to vote on ideas they like best. Finally, bring the feedback into your OneDesk

On the OneDesk blog, we deliver and bring you the latest news and eye-catching content related to product innovation, product development and business for project and product professionals looking to gain tips and skills, keep up on trends in the industry and learn something new. From time to time we like to give a shout

Too often, companies think they have thought of the next innovation that will revolutionize their industries, but turn out to be wrong. Last year, Sony thought they would revolutionize the portable tablet experience with the launch of Sony Tablet P. However, this backfired as users found that the foldable tablet was not user-friendly. So what

Though they have have become an integral part of software development, especially with the growing need to collaborate with geographically dispersed teams, issue tracking tools can be used in other areas which don’t deal with software specific projects. There are, in fact, a number of ways that other types of organizations can benefit from issue