9. Business Solutions Articles – OneDesk Software

This article is outdated. Please see updated articles on the OneDesk Knowledgebase  With OneDesk’s customer portal, you can start discussions with customers to elaborate on the feedback, ideas and questions they submit. How much access customers have to viewing the feedback and discussions on your customer portal is up to you. Limiting customer discussions in

Innovating the ideation management process The product creation process involves many interconnected ideation management activities—from discovering, to understanding and defining ideas and insight, through to turning new prototypes and ideas into sustainable and relevant product requirements. The question to consider is: With various communication and feedback channels available to customers, is it possible for companies

Each weekday morning at 11 a.m. EST, OneDesk looks at a different challenge in the area of social product development, proposing elegant solutions that will help you and your teams improve visibility across the organization and refine your collaborative processes. Due to the holidays, the OneDesk Webinar series is on hold this week. However, we

Product roadmapping has never been easier Take advantage of powerful product roadmapping abilities.

I like this project management meme I found lurking around on the Internet. Having spoken to many project managers, I find the “what I really do” image humorous as it illustrates the way they often feel at the end of the day. The role of the project manager is not an easy. Project managers are

Understanding the challenges in new product development Being able to address challenges in new product development can really be the difference between long term prosperity and growth of successful organizations. Here at OneDesk we understand these challenges, and recognize their impact at every stage of the product innovation process. We are very excited to premiere

I came across an interesting blog post on TechBubbles. What caught my eye in this post were the statistics that prove that many employees are in favor of remote working. To quote from the post: “Research of 2,000 workers from Skype and YouGov earlier this year found that 70% of people want to work from

OneDesk featured on Business 2 Community! We are thrilled to share that we have been featured on Business 2 Community. My recently published article, Four Ways to Improve Customer Engagement in 2013 dishes up some helpful tips for you to integrate into your customer strategy next year. Do you have questions about how OneDesk can

With today’s extremely competitive corporate conditions, it’s no secret that providing quality customer experience is the key to keeping customers and gaining new ones, which leads to maximizing profit. That being said, surveying your customers is the best way for your organization to predict whether the company is going in the right direction, or whether