9. Business Solutions Articles – OneDesk Software

Collaborative innovation: Lessons from TED

Collaborative innovation: It’s about the people who drive the process Open innovation is a process that has been proposed to help facilitate product innovation. According to Henry Chesborough, open innovation is “the use of both internal and external knowledge to fuel innovation, and both internal and external paths to commercialize new products and business models.”

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Pragmatic Marketing Goes Social: The Product Management & Product Marketing Survey

The State-of-the-State of Product Management: Special Report from Pragmatic Marketing Returning from a couple of weeks hiatus, our Pragmatic Marketing Goes Social series, takes a brief break from the blue blocks to look at the findings of this year’s Annual Product Management & Product Marketing Survey. It is truly fascinating. Delicate Dance For anyone involved,

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Popular ideas: Easily reveal what customers want most

Using OneDesk to easily reveal most popular ideas amongst customers It’s always interesting to find out what kinds of ideas customers have about your products, or which ones of your ideas customers like the most. Depending on how many customers you have what techniques you are using to gather ideas, it can be challenging to

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Customer Feedback: Turning it Into Product Gold Webinar

The world’s best products are driven by what the market demands. But how to harness customer insights and quickly translate them into well-defined and deliverable requirements? OneDesk’s Unified Product Platform makes it easy. New webinar: turning customer feedback into product gold   In our new webinar Turning Customer Feedback into Product Gold we take a

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Managing customers through various feedback channels

Managing customers effectively in the era of engagement We are pleased to announce that OneDesk has been featured on The Social Customer today. In my article, Channeling The Social Customer, I discuss the importance of multi-channel customer feedback management as well as dish up some best practices for a successful customer engagement strategy. Here is

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OneDesk rolls out integrated worklogs to help manage workplace productivity (Press Release)

Latest release integrates automated worklogs for seamless, real-time project and productivity tracking MONTREAL, April 17, 2012 – OneDesk Inc., provider of the world’s first and only unified platform for product managers, innovators, engineers, marketers and support, is pleased to announce the addition of comprehensive Integrated Worklogs. OneDesk eliminates manual reporting, improves team efficiency and provides

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