The importance of multichannel customer engagement The social web has rapidly become the preferred channel to engage with customers. As a result, it has become a top priority for many organizations looking to strengthen their customer relationship management strategy. However, to stay competitive in the delivery of products and services, organizations must provide multichannels of […]
If you’ve recently taken a look inside our application, you probably noticed that we have added many new features, as well as made some changes to existing features. Our mission in adding and changing features goes hand-in-hand in with our overall company mission: To make your job easier. From the “timesheet” to the “worklog” One
Product-focused, data-driven In last week’s Webinar, I provided a high level overview of OneDesk and some of the ways that it can help product professionals , listen and engage with customers, make better decisions, and take action based on data-driven roadmaps, resources, and plans. You can watch the entire video below: Data-driven Product Development with
New webinar topic: Turning Customer Feedback into Product Gold The ability to drive innovation throughout your organization and outperform your competitors depends on two things: Having an effective method of capturing feedback from customers Being able to manage and incorporate customer feedback into your products With the help of new technologies, businesses can effortlessly improve
New Webinar Topic: Turning Customer Feedback into Product Gold More
From ideation methods to execution strategies OneDesk is a platform for product development, foregrounding the importance of customer feedback within ideation process and removing barriers to let information move seamlessly through the whole product development process. In short: The seamless integration of ideas into the product innovation process is something we dig. Catherine has been
Ideation Methods: Seamless Integration of Ideas in Product Process More
Pragmatic Marketing Goes Social – Episode 3 – Distinctive Competence Before the spring break we got a pretty good head of steam on our Pragmatic Marketing Framework Goes Social series. But now as I look at the giant grid of blue stoplights, I am again daunted by the task. But no! Just as the diligent
Pragmatic Marketing Goes Social: Distinctive Competence More
OneDesk featured on Clarity on PLM Jim Brown is the president of Tech-Clarity. Jim is a seasoned expert and analyst in software solutions for manufacturers with a strong focus on Product Lifecycle Management (PLM), Supply Chain Management (SCM), and other enterprise applications. I met with Jim a few weeks back to provide him with a
Investing in customer support software is the key to providing outstanding customer service. Whether you work in an enterprise-class organization, or for a small startup company, good customer support software helps ensure a flawless customer experience. How to choose the right customer support software Everyone who has shopped around for customer support software before has
The Product Manager Meme Finally, a meme for the product manager If you have spent any time browsing the social web lately, you have probably seen the “What People Think I Do” memes spreading like wildfire across millions of social media channels. However, despite their huge popularity, I was never able to find one
In her most recent article How to Deal with Collaboration Breakdown published on On Product Management, OneDesk’s marketing specialist Catherine Constantinides looks at the challenges of collaboration from a product manager’s standpoint and identifies common pain-points within organizational collaboration. She also then reveals several methods organizations can turn to in order to harness collaboration within