As a believer and promoter of business social media, we at OneDesk are very active on social networks. We keep our users, blog readers and peers in the industry updated on what we are doing, and share tips and ideas on Twitter, Facebook. LinkedIn, and on our blog. Yesterday, as I logged in to Twitter, […]
How do we develop products customers will love? We always ask ourselves, what do our customers really want? We often debate whether customers even really know what they want. However, one thing that is certain and unchanging is that customers ultimately buy your product or services, and you need to know what will positively influence
News for product managers: The project engineering team is your friend Product managers often refer to their colleagues on the engineering team as if they are talking about a totally different world. However, in order to develop stellar products and achieve success, organizations are starting to realize that product management and product engineering must work
We invite you to read our guest post, What can Tacos Teach Product Managers about Social Product Development?, on the OPM blog, to learn how product managers can integrate social media monitoring tools into the product development process. Related blog posts: Social Media Monitoring with OneDesk Social Media in Business The-social web a key driver
Improving your help desk management strategy Here are a few ways to engage with your customers and improve your help desk management process: Tip #1: Integrate your help desk with other business processes: Any support inquiries that come through the system must be properly managed and information obtained in this stage must be connected to
Social media strategy? Yes, exactly. You may not realize it, but social media is a very broad term. It includes social networking sites like Facebook and MySpace, multimedia sharing sites like You Tube and Flickr, social bookmarking sites such as Delicious, microblogging sites like Twitter, blogs, RSS feeds, and more. It’s important to implement a
Continued innovation: Challenges for product managers Dr. Jim Anderson, also known as the “Billion Dollar Product Manager”, recently wrote a post that I found to be quite interesting and relevant to the issues surrounding new product innovation. If you need an example of an industry that uses continued innovation to stay current and remain successful-
Making a smooth transition to web collaboration With the increasing development of new web 2.0 technologies, “virtual teams” are becoming more popular. Those making the transition to web collaboration may find themselves facing many challenges. Communication needs to be accurate. Goals needs to be properly defined and understood. Time zones may affect the work. The
A vital need for integrated business processes It is evident that the social web has provided customers with an outlet to voice their opinions related to products and services and organizations have responded by integrating more elaborate customer support applications into their overall process. The reality is that these applications, more often than not aren’t
At OneDesk, we know that successful project management starts with organized project planning. Hence, our easy-to-use project planning tool provides project managers with all the features they need to make the process planning process a smooth one. Steps to efficient project planning with OneDesk. 1. In your sharespace, go to the tasks view. By default,