In today’s world, it’s important for people to feel connected to each other. To build that connectivity, people form communities. This allows individuals to interact with each other within a common environment. Whether they are religious, political, work-related, or hobby-related, people join communities to have a sense of support, belonging and a place where they […]
Community ideas: Share your ideas and make a difference More
The importance of customer feedback Many companies find it difficult to acquire customer feedback in a timely and useful manner. Customer satisfaction surveys and focus groups are used by most companies to develop products, but the data provided is either not actionable customer feedback or there is no process for usable data to be incorporated
Customer feedback integration: It’s not a choice, ‘it’s a necessity’ More
Employee feedback is just as important as customer feedback Take a moment to think about your employees. Why were they hired? Your employees were most likely hired because of their skills, knowledge and potential to strengthen your organization. Because employees play a huge role in a company’s success, it’s important to gather employee feedback from
This holiday season, ask for employee feedback and make them feel valued More
What is Customer Loyalty? Customer loyalty is the notion that customers are faithful, devoted and attached to specific products and companies that satisfy their needs. Loyalty is generated from attitudes and feelings customer’s associate with a particular product which then guides buying behaviors such as re-purchasing and advertising a product to others through word-of-mouth. Building
It’s no secret that the best feedback and comments about a product will come from the ones who use it. Gathering user comments provides companies with ways to measure customer satisfaction and gain insight into what their customers really want. Gathering user comments the traditional way One of the most traditional ways to ask for
New Year’s resolution: Listen to the “voice of the customer” and take action Today, it is impossible to read an article or blog on managing customer interactions without seeing the term “voice of the customer”. It has become a key component of a dynamic corporate strategy. Every interaction your customers have with your company, whether
You surely know by now that customer satisfaction is they key to a successful business. Companies have long wrote feedback letters to customers, asking them to send in a feedback letter with their thoughts and ideas. However, feedback letters often go like these: Sending a typical, boring feedback letter to customers Dear (customer), We cordially
What is user driven content? User driven content is information that has been heavily influenced by the opinions, thoughts and ideas of individuals. The notion is that customers are no longer spectators but collaborative partners in business development. Today, customers are more empowered then ever as they actively initiate conversations, shape and manage the flow
What does customer experience mean? According to Richard Owen, Vice-President, of Dell Online worldwide, customer experience is “The sum total of the interactions that a customer has with a company’s products, people, and processes. It goes from the moment when customers see an ad to the moment when they accept delivery of a product —
Ask for feedback on a continuous basis Do you regularly ask for feedback from your customers regarding product suggestions, preferences, likes and dislikes? Do you ask for feedback about the customer’s experience? Systematically asking for feedback, carefully analyzing and turning it into actionable insights, allows you to improve the overall customer experience, and develop products