It’s question with a seemingly obvious answer, but we consistently get asked this seemingly simple question on a weekly basis. What is the difference between a customer and a user? A customer is an individual who has an interest in contributing feedback with your organization, but who does not need access to the internal workings […]
How to easily capture and manage all customer emails with OneDesk. If customers send you support requests by email, you can still manage them with OneDesk. Have your customers send their support requests, or just forward emails to: support@(your organization).OneDesk.com The support issue can then be found in OneDesk under the help desk tab. You
Create a Custom, Automated Workflow with OneDesk For some companies – workflow is simple. It consists of a single team, and a few small projects or tasks. But, for organizations with larger, complex teams with multiple product lines and product families, creating a workflow that suits the way everyone works can be a nightmare. Here
How to create project roadmaps The following video demonstrates how easy it is to use OneDesk’s roadmap application – have a look! For additional information just reach out to us by leaving a comment below or by sending us an email.
Our requirements management application can be found in two of our products: OneDesk Product Management, and OneDesk Complete. Here’s a quick rundown of how requirements capturing and management works in OneDesk: Requirements can be captured in the following ways: Create requirements from feedback, ideas and support tickets The seamless nature of OneDesk allows you to
This articles is outdated. For up-to-date articles see the OneDesk Knowledgebase. The customer portal helps customer service and help desk teams gather feedback and ideas from customers anytime, and from anywhere. It’s easy to activate, and can even be embedded in your website. When sending a submission via the customer portal, customers must categorize their
Customer Portal Tip: How Customers Can Categorize Submissions More
OneDesk’s workflow application was designed, as usual, with your feedback in mind. The new and improved version allows you to easily create workflows that solidifies your team, processes and project data. A few benefits of using a workflow application – Reduces manual data entry and processes – Eliminates process errors – Resolve customer issues more
OneDesk’s Project and Portfolio Management Software allows you to create projects and share them internally or externally. Then, create sub-projects to create hierarchy and organize products, releases, projects, and teams. To get to OneDesk’s project and portfolio management software, click on the manage projects and portfolios button at the top-left of the interface (circled in