A bug tracking tool allows testing and development teams to record and track bugs in their software. Log, track, and monitor bugs, automate processes, and communicate with your team and customers with OneDesk’s robust set of features. Benefits of bug tracking with OneDesk Why OneDesk for bug tracking? OneDesk provides the unique capability of a bug […]
In OneDesk, your items exist in a structured manner. You can have: Portfolios (and sub-portfolios), Projects, and Folders. That order is basically the hierarchy from top to bottom. In other words, folders exist in projects and projects inside of portfolios (though projects can be independent also). Check out our related articles for more details on
Scheduling is a key aspect of project management. Effective project management scheduling includes more than just setting the project due date. Rather, for effective planning, a project manager should ensure to define the task and project activities, estimate effort and duration, determine dependencies and monitor everything in real-time. OneDesk offers many options and helpful tools
Subtasks are a popular project management and helpdesk feature in OneDesk. Subtasks are great for breaking down complicated tasks into smaller ones. One stand-out aspect of subtasks in OneDesk is the fact that subtasks are full-featured tasks. In many other project management applications, subtasks are ‘weak’ tasks with limited features. With OneDesk, subtasks have the
What are the tickets and tasks portals? Along with the knowledgebase and messenger, the tickets and tasks portals are available as new mobile-friendly web applications. The Classic Portal is also still available. The ticket and task portals are tools for your clients, customers, or end-users. These new tickets and tasks portals allow customers to view,
OneDesk offers two mobile options for users. First is the iOS/Android apps available for download on each respective app store. Second, the mobile-friendly web browser-based application (referred to as Mobile-Friendly OneDesk or MFOD), which is accessible by logging in from a mobile browser. For information on the customer’s mobile experience please refer to: Mobile Customer
OneDesk offers two pop-up widgets to choose from when embedding the OneDesk customer applications onto your website – the OneDesk Customer Widget, and the new OneDesk Widget (Beta). These widgets serve similar functions, yet there are circumstances where you may prefer to embed one onto your website over the other. Both widget options are intended
OneDesk’s Two Customer Service Pop-Up Widgets Explained More
OneDesk is flexible and customizable helpdesk and project management tool, allowing for custom fields and lifecycle statuses. In this way, OneDesk can be utilized to fit many different teams and workflows. The following article discusses a helpful feature of OneDesk called ‘validation on status change.’ This feature helps your team make less errors when working
The Mobile-Friendly OneDesk (MFOD, beta) provides an easy solution for communication between your users and customers. Access and respond to your conversation directly from your mobile device using the MFOD. Communicating in the Mobile-Friendly OneDesk: As a User When operating the MFOD as a user, you will send and receive messages in much the same
The Mobile-Friendly OneDesk (MFOD, beta) contains a Ticket Portal and Task Portal for your customers to view their submitted items. Customers can submit new tickets and tasks directly to you using this portal, as well as participate in conversations inside their items. Enabling the Mobile-Friendly Ticket and Task Portals To enable the Ticket Portal and