6. HelpDesk Lab

How a fortune 500 company uses OneDesk to manage all change requests on their website

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For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to keep running, and oftentimes are overlooked in favor of more customer-facing projects. Sometimes these websites […]

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How to Send a Customer Service Satisfaction Survey with OneDesk

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UPDATE: In April 2021 OneDesk introduced built-in Customer Satisfaction Survey functionality. Read more: All About Customer Surveys How to Activate Customer Satisfaction Surveys Customer Satisfaction Survey The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a

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How a local Co-op uses OneDesk to manage maintenance at its retail locations

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Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often are focused on serving their local community. This sense of shared ownership ensures an eye is kept towards upkeep and safety in each of the

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How a materials distributor uses OneDesk to manage IT projects

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In well-established industries, it is not uncommon to see companies sticking to their old and familiar ways of management. For the distribution and supply of raw materials, this is no exception. However, as companies move more and more of their business online, it follows that a certain amount of modernization needs to be undertaken. It

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How a telecom services company uses OneDesk to manage support, project management, and deal flow.

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab / By

Our client is a large telecommunications services company based in the United States. Over the years, they have grown, but have pinpointed one product in particular that they need help with managing. As leads come in from their sales force, these potential constomers enter their system. Account managers are brought in to nail down the

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How one company uses OneDesk to offer external HR services

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There comes a time in every small-to-medium business’s lifetime that HR needs to be considered for the company’s well-being. Many businesses these days are looking to external firms to handle their HR for them. For these companies that offer consultative HR services for multiple customers, it becomes crucial that work is tracked accurately with an

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How financial software developers can use OneDesk to manage bug fixes, develop new features, and support their customers

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab, 8. Product Management Lab / By

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. With the rising popularity of cryptocurrency and blockchain, financial technologies are in high demand. Whether it’s peer-to-peer lending, robo-advisors, building a platform for a bank’s services, or just implementing a payment system, financial technology

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Setting up your OneDesk to support multiple products or services

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This is part of an ongoing series where I go over the basic account configurations for different types of businesses. There are many different types of companies that use OneDesk to support their customers or end-users. For each business model there are a few different configuration changes you will want to make to your OneDesk

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How a major college uses OneDesk to manage ticketing for multiple internal departments

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab / By

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When we think about educational institutions, we often don’t consider all of the processes and machinations needed to keep that system running across all of the different faculties and departments. As competitive as it

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How one Security firm uses OneDesk to both support their customers and develop their own product

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab, 8. Product Management Lab / By

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As our lives get progressively more and more entrenched in cyberspace, we see the rise of cyber security firms intent on looking out for our online well-being. These companies can be based anywhere in

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