This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As more and more companies move towards a SaaS model, it makes sense to use a helpdesk to track and manage issues as they are reported. This is especially true for IT support companies […]
How an IT Support Company uses OneDesk for their Help Desk More
As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects. As a project manager, you need to enable your engineers to do what they love to do, while tracking their work, and keeping them free
How engineering firms use OneDesk to track customer tickets and projects More
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. There comes a time in any medium or large-sized company’s lifetime in which they will need to build out an internal IT team. This IT team is generally in charge of all the employees’
In this day and age, not making full use of the technological wonders that we possess to help clients is a terrible mistake. With just a few clicks you can get access to a world of services dedicated to the world of the helpdesk, from connected application services, to live chat integrations, etc. Troubleshooting for
Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a worthy cause, these are all good examples you should show to the rest of the world and your prospective clients. Showcase your openness You have
Showcase your resolved client issues or positive client relations More
The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how much automation should a helpdesk have nowadays? Helpdesk automation is an impressive feature provided by most enterprise-level helpdesks; however, most companies seldom take full advantage of
Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or well established ones, can represent a huge bonus for you and could even cause greater damage if they were to leave. Learn to organize your
Organize your clients into levels: the key to helpdesk management More
Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more notifications. Don’t do basic helpdesk, go the extra mile and offer sensible services. Just don’t
Helpdesk Chatbots : The Pros and Cons Modernizing a helpdesk is now extremely comfortable. Helpdesk are now faced with so many great new functions like chatbots and lives video conferences to give visitors help. But how automated should a helpdesk be? Automation is an impressive feature that is now provided by most enterprise-level helpdesks; however,
Top 5 Shortcuts to Customer Satisfaction There is very little that will be more important to business (any business) than customer satisfaction. Customer satisfaction measures how services or products of a company surpass or meet the expectation of its clients. It is also referred to as the degree of satisfaction provided by the goods or