ERP – or enterprise resource planning – is a term thrown around fairly often when discussing the operations of a business. The focus of ERP is to improve efficiency by seeking insight into where resources are allocated and improving how they are being utilized. To develop a full picture of where resourcing is currently, analysis […]
Agencies are all about their clients and customers. Providing good service and support is the foundation of the experience of working with an agency. This puts pressure on the agencies to be on top of their work, no matter how many customers they have and how much work is being requested of them. At times,
How an ERP IT & Dev Agency uses OneDesk for its workflows More
Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a workflow that is refined over time in order to provide the best experience for the
With the pandemic that rocked the world in 2020, a spotlight has been shone on healthcare systems and the challenges there are in running these institutions. Beyond the medical and research components, there are lots of supporting departments that are still needed to ensure hospitals and medical equipment are operating effectively. As medical administration has
How a Hospital uses OneDesk to connect their departments and software More
Infrastructure and IT are basic requirements for nearly all companies as we live in an increasingly distributed world. For companies that are trying to grow quickly, it can be difficult trying to hire for so many other key roles as well as build out their own IT department. This is where turning to a managed
For businesses of any size, consulting firms can help fill in gaps in the organization without having to build out a team or department themselves. The challenge for these firms is keeping track of all of their work across all of their clients. While it may be useful at times to have an overarching view
How an IT Consulting Firm Uses OneDesk Ticketing System More
For organizations that provide services and support to other companies, it is crucial that they stay on top of their client’s requests. When they charge for their time spent, it becomes even more critical to track work accurately. By using a helpdesk, requests coming in can be standardized and more easily managed. But sometimes the
For any business that provides a service, they are bound to be faced with support requests and inquiries. In these situations, having a helpdesk to track and manage these requests is crucial to staying on top of addressing customer needs in a timely fashion. But a good helpdesk tool is more than just a ticketing
How a hair product distributor uses OneDesk to manage their helpdesk More
As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making it happen. Over the course of a business scaling up, they pick up new tools
How a branding agency utilizes OneDesk’s project management features More
Finance aside, the majority of business challenges faced by management teams are deeply rooted in a need to build customers’ trust in the brand or to improve operational efficiency. The concern is well-founded. Businesses will face these challenges regardless of the size, industry, or approach. Considering how these business challenges can impact the bottom line