4. Industry Applications

How a cloud services company uses workflow automations to track parts in the supply chain

As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of money being transferred and worked with. One client came to us seeking a solution to […]

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How a childcare software provider uses OneDesk for CRM, project management, and support

Across the worlds of CRM, project management, and support work, there are a multitude of different tools and software that can be used. In some cases where departments are large enough to support integrating their tools with other team’s tools, it’s not a concern using so many different tools to get work done. However, there

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How a Digital Creative Agency uses OneDesk for Ticketing & Reporting

Marketing products and services via internet-based media is arguably the most significant trend of the past few decades. This has grown from a mere idea to a multi-billion dollar industry that drives global trade. It has also incentivized several radical business models and sub-industries. Digital marketing agencies serving the global digital industry are specialized businesses

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How a Software Company uses OneDesk to manage their Service Level Agreements

A service level agreement (SLA) is a contractual obligation between a service provider and one of their clients. An SLA can include details around quality, availability, and general responsibilities for when things go wrong with the services provided. For both clients and service providers, SLAs are crucial for both parties to have common ground and

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How a heating and cooling system manufacturer uses OneDesk for customer support

A modern high-capacity building is a blend of technology and structure. It is why developers have to work with heating and cooling system experts to guarantee optimum living conditions for residents. To meet expectations, heating and cooling system experts can only rely on the right tools needed for successful collaboration between cross-industry experts who develop

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How an Audio Visual Company uses email to create tickets on OneDesk

Maintenance is a concept that is common to nearly every industry and business. While regular maintenance can be driven by the company itself, often times businesses rely on their customers to come forward with any degradations that they come up against. Audiovisual companies are no exception. One such company came to us with a set

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How A Systems Design Company Uses OneDesk for Customer Communication & Ticketing

Technology is revolutionizing every aspect of our lives, and the health sector is not an exception. The industry is actively blending newer life-saving technologies on an ongoing basis. Research indicates that about 86% of healthcare service providers and related organizations are already using artificial intelligence, and the numbers continue to grow. In response, software development

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How A Software Company Uses OneDesk To Manage Internal Operations & Customer Requests

Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological advancement, the software is the soul of every computing device you can think of, and it is the core of any emerging technology from artificial

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