New tools to improve your customer support flow This release includes a ton of brand new features to help agents reply to customers more efficiently. The new ‘Knowledge Center’ App We have added a new app called the ‘Knowledge Center’. This app lives in the left bar (under ‘More Apps’) and helps you manage your […]
The newest release of OneDesk is live! This month we have some great and highly anticipated features and enhancements. Introducing: The Invoicing App With this release OneDesk introduces invoicing capability within the app. This is a major new feature that will allow you to invoice your customers for the work you have performed for them.
OneDesk’s latest release is here! The December new features and enhancements. Big Changes to Email Easily Connect your Office 365 or Gmail email accounts It is easier than ever to connect your Office 365 or Gmail / Workspace email accounts. Simply connect with oAuth (O365) or create an app password (Gmail) and you are done.
The latest update of OneDesk is live and includes the following new features and enhancements. Item Templates / Prefilled Forms Looking for a quick way to create a ticket or task with most properties already filled out? Well, we think you’ll love this feature. You can now create multiple user-facing ticket/task forms with their own
OneDesk’s latest update is live and includes the following features and enhancements. Finer scheduling – Schedule to-the minute Now in OneDesk it is possible to specify the planned schedule (planned start and finish dates) for a ticket/task or project to the minute. This means that you can schedule work not just on a particular day,
The OneDesk April 2022 update went live on April 22nd, 2022 and brings many new features, including a total revamp of the Mobile Friendly OneDesk (MFOD), macros on timesheets, and more. New Features Macros on Timesheets Many timesheets in OneDesk can be modified at once through the use of macros. Select the timesheets you wish
The OneDesk April 2022 Update: What’s New and What’s Changed More
This update to OneDesk was released on February 18, 2022, and added several new features and enhancements. New Features Conditional custom fields Now when you want to create internal forms on OneDesk you can make the visibility of custom fields dependent on the value of others. For example, you can display the custom field ‘Web
Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The latest release of OneDesk takes our first step forward in this direction by introducing a new Financials App. This app both centralizes existing financial information
The December 2021 release of OneDesk went live on December 17 2021 and includes a ton of new Features. New ‘Financials’ App (beta) OneDesk is introducing a new “Financials” app. This app is designed to help you plan and track your costs and income as you work on Projects and Tickets. There is a lot
The second October 2021 release of OneDesk went live on October 30th 2021 and included the following new features and enhancements. Simpler Workflows for Services Companies Many of the companies we serve perform professional services for their business customers. We have added a set of enhancements to make their workflows easier and reduce the steps