Welcome to the first release of OneDesk in the new decade! This update was rolled out on January 28 2020. This release could be called “The Integration Release” because that was the main focus this month. Integrations We built out our integrations platform and services and started delivering the first of a new set of […]
The December release of OneDesk is a big one with a list of significant improvements and new features. It went live on December 10th 2019. Improvements to Project Sharing More intuitive UI to share projects with Users and customers Ability to see who a project is already shared with in the sharing popup Ability to
Last week we release the latest update to OneDesk. The big feature in this release is the Knowledgebase, and I have written a couple of articles covering it here and here. We also added a few smaller features which I would like to cover as well: New Configuration Options for the Customer Portal / Knowledgebase
We often get requests for small features that are not deal-breakers for our customers but would definitely make their lives easier. Individually they are not big enough to merit a blog post, but put them together and they make a lot of little differences. So every once in a while I will write a post
Some small, often-requested features that you have been waiting for More
We are working on major new features for OneDesk, but in the meantime, we have been releasing a series of minor updates. The main goals of these updates are to add minor usability improvements, small features, and of course fix bugs. Since it is a new year, I thought we should do a wrap-up post
We have just released a big update to our mobile app. It is available for both iOS and Android. For those of you who are already using it, it should be automatically pushed out to your devices. For the rest of our users, we recommend you check it out. The OneDesk mobile app is
In the latest version of OneDesk we have made big changes and new features to the customer portal. Since there is a lot you can do, this post will walk you through what’s new (and what’s old) about the customer portal. Customizable forms on the Customer Portal: A very very popular request we received was
The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup more of the changes that were brought on with this release! Grouping for the list views This is big. Now, in OneDesk, you can group
The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features, for a full list of fixes and feature changes you can head to our Customer Portal. 1. Introducing your very own Bot We have given
The OneDesk November 2016 release Here’s a rundown of some of the key changes from the November 2016 release for the OneDesk suite of applications (web application, mobile application, customer portal). The requesters, followers and voters have been overhauled. They now exist as one overarching category called followers. The role of requester can now be