Cloud-Based Help Desk & Project Management
Manage work and customer support from anywhere with OneDesk’s cloud-based solution.
Multichannel communication
Integrate your support inbox to create tickets from emails. Allow customers to reach out via live chat. Provide ticket request forms. Integrate with other applications to create tickets. Respond to all of these requests right from OneDesk!
Complete work management
Plan, manage, and deliver exceptional work.
- Plan projects with tasks and sub-tasks.
- Track billable & non-billable time for clients.
- Invoice for billable time and track profitability.
- Compare planned vs. actual work and costs.
Seamless team collaboration
Assign the right people or teams to the right tickets. Work together by @ mentioning a teammate. Follow tickets to stay in-the-loop of new messages. Conversations can be linked to the ticket or task, allowing your team to stay informed and in-context.
Explore the benefits of a cloud-based app
The all-in-one cloud-based support and project management app.
Get started easily
With a cloud solution there is no installation or storage required. Sign-up and get started in minutes.
Work the way you want
With a web browser-based solution you can stay on top of your work from desktop, laptop, or mobile.
Effortless maintenance
There's no need to install or update with a cloud-based solution - OneDesk handles it for you.
Integrated mobile app
Reply to customers, update tickets, and stay up-to-date from the OneDesk mobile app.
Work from anywhere
Cloud-based software is available anywhere.
Safe & sound
OneDesk provides a high level of security, frequent data backups, and is hosted on AWS.
Self-service
Empower your customers with self-service and support tools. Allow your customers to check a ticket’s status from the customer portal, or get answers from your knowledgebase.
Reduce repetitive work
Automated rules allows you to reduce workload and streamline your workflows. Send replies, notify your team, triage work, and much more.
