OneDesk’s Customer-Facing Apps – ticket portal, knowledgebase, live chat and more

Empower your customers

Provide your customers and end-users with their own tools.

AI-empowered support tools

Provide intelligent, automated support with Odie (OD) the OneDesk AI agent. This Chat-GPT-like assistant provides context-aware results based on your content.

Conversational AI chat bot

Answer customers even when you are offline. The conversational AI Agent provides context-based answers to your customers in real-time.

AI-powered ticket deflection

Avoid tickets about known or common issues. Customers ask your AI Agent a question before submitting tickets via the ticket form.

Tailored answers

Leverage your content with a personalized AI Agent. The AI is trained on your saved replies (canned responses), knowledgebase articles, website, and/or previous replies from agents to customers. The AI Assistant gets smarter as you work.

All-in-one space for your customers

Deploy your choice of customer-facing applications: live chat, customer portal, knowledgebase, and ticket forms. These tools provide a complete support portal for your customers or end-users. Customize and brand the homepage with your logo, messages, links, and more.

Improve service with the customer portal

Give your customers or end-users the means to stay updated on their own terms. Customers can log-in to your customer portal to see their tickets or requests. Let them search, filter, see the status, ask questions, edit details, and more.

Fully branded portal

Customize the appearance of your portal with your own logos and colors - no coding required.

Configurable permissions

Configure what your customers are able to see and edit in the portal to meet your organization's needs.

Mobile-friendly portal

Customers can stay updated even on the go. The customer portal is accessible from their mobile browser.

Enable self-service

Increase customer satisfaction and reduce the load on your support team by publishing articles that answer your most common questions. The customer can search the knowledgebase and agents can link or insert articles to support their replies.

No-code article creation

Anyone on your team can write and publish articles with easy to understand text-editor article creation.

Categorize & organize

Organize your articles into categories and sub-categories to make articles easy to find.

Enable multiple knowledge bases

Create knowledge bases for different customers or an internal knowledge base for your team.

Capture the right information

Let your customers submit tickets or requests with customizable ticket forms. Tickets are captured into your OneDesk with all the information you need, reducing back-and-forth.

Customizable form

Add custom properties, configure the text, and make fields required.

Organize & route

Route tickets and requests based on field properties. Automatically assign, categorize, reply, and more.

Forms for each service or issue

Create multiple forms for different services, requests, or issues.

Live chat for your site

Engage with customers or prospects in real-time by enabling live chat. Deploy the chat (and other customer tools) to your site via the web widget.

Easy to deploy web widget

The web widget appears as a bubble on your site and gives customers access to the apps you enable. Deploy the widget with just a few steps.

Create tickets from chat

Easily create tickets from any live chat messages. The conversation is saved and linked to the ticket.

Continue the conversation

With built-in email integration, there's no need to keep customers waiting. Unseen messages go to your customer inbox.

Start your free trial

Try all the features of OneDesk. No credit card required.