AI Knowledgebase
Improve your customer experience and reduce support volume with an AI knowledgebase.
Leverage the AI-powered knowledgebase
Just ask, and the AI will answer. The AI knowledgebase harnesses the power of Large Language Models (LLMs) to summarize content, aid findability, and answer queries – naturally and accurately.
Fully-featured AI knowledgebase
The AI-integrated knowledgebase is suitable for a large variety of FAQs, guides, and more. Create articles with an easy to use text editor. Create your own structured categories and parent categories to organize your articles.
AI knowledgebase - fully integrated helpdesk
OneDesk is a all-in-one work and support management tool. Capture, respond to, and manage support tickets. Convert email, chat, forms, and other communication into tickets. Organize and manage your communication and support in one place.
Explore the benefits of an AI-powered knowledgebase
Unlock all the benefits of an AI-powered knowledgebase.
Always available
Expand to a global audience or enable 24/7 support. The AI never sleeps!
Save time
The AI knowledgebase saves time by cutting back on support volume and common issues.
Reduce costs
Use AI and self-service to do away with much of your support, leaving agents to handle more high value tasks.
Increase efficiency
AI-integration makes finding information easier for both customers and agents.
Customer experience
Leverage AI to provide superior self-service options with easy to find answers at any time.
Personalized
Your AI knows about your company and services only, ensuring accurate and informative answers.
Common questions about AI knowledgebase
AI can be used in a knowledgebase in a number of ways. The OneDesk AI knowledgebase focuses on supporting customers and aiding self-service. As such, the GPT-like AI is integrated into the search. The AI will summarize content, answer questions, as well as provide relevant sources.
The AI bot can answer any question it has been trained on! The OneDesk AI can be trained on your own knowledgebase articles, saved replies, and/or previous replies made by your support agents.
You can use the OneDesk AI knowledgebase. Sign up for a OneDesk account, then follow these steps:
- Create your knowledgebase categories and articles.
- Turn on your AI bot. The AI will be automatically trained on your content.
- Provide your knowledgebase to your customers.
And you're done! The AI will get smarter as you work and create more articles.