{"id":125621,"date":"2021-08-25T13:23:37","date_gmt":"2021-08-25T13:23:37","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-get-started-helpdesk\/"},"modified":"2022-02-10T18:23:11","modified_gmt":"2022-02-10T18:23:11","slug":"onedesk-get-started-helpdesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/da\/videoer\/onedesk-get-started-helpdesk\/","title":{"rendered":"OneDesk &#8211; Kom godt i gang: HelpDesk"},"content":{"rendered":"<h2>Afskrift:<\/h2>\n<p>OneDesk g\u00f8r det nemt at yde exceptionel kundesupport med et indbygget helpdesk-billetsystem.<\/p>\n<p>Her er nogle highlights fra helpdesk-funktionerne:<\/p>\n<ul>\n<li>Du kan f\u00e5 billetter til din OneDesk p\u00e5 flere m\u00e5der: ved at fange e-mails fra din support-e-mailadresse, bruge en intern billetoprettelsesformular, kundevendte billetformularer, billetter fra chat eller ved at importere billetter fra andre systemer.<\/li>\n<li>Dine agenter kan administrere og l\u00f8se disse billetter ved at svare p\u00e5 dem, \u00e6ndre deres status og ved at kommunikere med kunder.<\/li>\n<li>OneDesk giver dig fire kundevendte applikationer: live chat, en kundeportal, webformularer og en selvbetjeningsvidenbase.<\/li>\n<li>Du kan aktivere og tilpasse flere billettyper, hver med deres eget s\u00e6t statusser. Dette giver dig mulighed for at rute, tildele og l\u00f8se de forskellige typer billetter ved hj\u00e6lp af en separat arbejdsgang.<\/li>\n<li>Du kan ogs\u00e5 automatisere dine arbejdsgange for at hj\u00e6lpe dig med at organisere, tildele, svare og handle p\u00e5 billetter i din OneDesk.<\/li>\n<\/ul>\n<p>Der er mange helpdesk-funktioner i OneDesk, s\u00e5som internt samarbejde, tidsregistrering, rapportering, SLA&#8217;er og projektstyring med alle funktioner. L\u00e6r mere om dem alle i Kom godt i gang-vejledningen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Afskrift: OneDesk g\u00f8r det nemt at yde exceptionel kundesupport med et indbygget helpdesk-billetsystem. Her er nogle highlights fra helpdesk-funktionerne: Du kan f\u00e5 billetter til din OneDesk p\u00e5 flere m\u00e5der: ved at fange e-mails fra din support-e-mailadresse, bruge en intern billetoprettelsesformular, kundevendte billetformularer, billetter fra chat eller ved at importere billetter fra andre systemer. Dine agenter [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9831,9748],"aiovg_tags":[],"class_list":["post-125621","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-da","aiovg_categories-tickets-guide"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HelpDesk | Kom godt i gang | OneDesk Helpdesk &amp; 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