{"id":125758,"date":"2021-08-25T14:01:40","date_gmt":"2021-08-25T14:01:40","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-get-started-auto-routing\/"},"modified":"2022-05-25T13:09:36","modified_gmt":"2022-05-25T13:09:36","slug":"onedesk-kom-i-gang-auto-routing","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/da\/videoer\/onedesk-kom-i-gang-auto-routing\/","title":{"rendered":"OneDesk &#8211; Kom godt i gang: Auto-routing"},"content":{"rendered":"<h2>Afskrift:<\/h2>\n<p>OneDesk lader dig oprette regler for automatisk routing for at spare dig tid. Brug auto-routing til at f\u00e5 dine billetter og opgaver til det rigtige teammedlem eller til det rigtige projekt. Du kan indstille automatisk routing til at ske baseret p\u00e5 triggere s\u00e5som \u00e6ndringer i livscyklusstatus, oprettelse af billet eller opgave og mere.<\/p>\n<p>Lad os skabe en automatisk routing-workflowautomatisering for billetter. F\u00f8rst skal du klikke p\u00e5 ikonet Flere applikationer og derefter ikonet Administration. V\u00e6lg her billetter og rul ned til Workflow Automations. Klik p\u00e5 Opret arbejdsgangautomatisering. I pop op-vinduet kan vi nu v\u00e6lge, hvad vi vil anvende workflowautomatiseringen p\u00e5. Vi v\u00e6lger &#8220;enhver billettype&#8221; fra den f\u00f8rste rullemenu. Til vores trigger, som bestemmer, hvad der udl\u00f8ser automatiseringen, v\u00e6lger vi &#8216;varen oprettes&#8217;. Klik derefter p\u00e5 &#8216;handlinger udf\u00f8res&#8217; for at tilf\u00f8je en handling, der sker, n\u00e5r udl\u00f8sningen sker. Fra rullemenuen skal du v\u00e6lge &#8217;tildel efter round robin&#8217; og v\u00e6lg et hold, hvorfra en tildelt vil blive valgt ved round-robin. Klik p\u00e5 Gem og din automatisering vil straks v\u00e6re aktiv.<\/p>\n<p>Du kan ogs\u00e5 rute billetter baseret p\u00e5 den kundeorganisation, de kommer fra. Den nemmeste m\u00e5de at g\u00f8re dette p\u00e5 er fra kundeorganisationen. Klik p\u00e5 ikonet Flere applikationer og derefter ikonet Kunder. Dobbeltklik p\u00e5 organisationens navn for at \u00e5bne deres detaljepanel. Her er filtrene og handlingerne allerede indstillet til dig, du skal blot tilf\u00f8je nogle handlinger.<\/p>\n<p>For eksempel: N\u00e5r en billet oprettes af McDonalds-kundeorganisationen, placeres den i deres eget &#8216;indg\u00e5ende billetter fra McDonalds&#8217;-projekt og tildeles deres kontaktpunkt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Afskrift: OneDesk lader dig oprette regler for automatisk routing for at spare dig tid. Brug auto-routing til at f\u00e5 dine billetter og opgaver til det rigtige teammedlem eller til det rigtige projekt. Du kan indstille automatisk routing til at ske baseret p\u00e5 triggere s\u00e5som \u00e6ndringer i livscyklusstatus, oprettelse af billet eller opgave og mere. Lad [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9831,9832,9774],"aiovg_tags":[],"class_list":["post-125758","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-01-helpdesk-da","aiovg_categories-02-projektledelse","aiovg_categories-onedesk-getting-started-automations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Auto-routing | Kom godt i gang | OneDesk Helpdesk &amp; Projektledelse<\/title>\n<meta name=\"description\" content=\"OneDesk lader dig oprette regler for automatisk routing for at spare dig tid. 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