{"id":125771,"date":"2021-08-25T14:06:31","date_gmt":"2021-08-25T14:06:31","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-started-gemt-svar\/"},"modified":"2022-07-14T21:58:26","modified_gmt":"2022-07-14T21:58:26","slug":"gemte-svar","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/da\/videoer\/gemte-svar\/","title":{"rendered":"OneDesk &#8211; Gemte svar og automatisering af svar"},"content":{"rendered":"<h2>Afskrift<\/h2>\n<p>OneDesks Gemte svar giver dig mulighed for at gemme forudskrevne svar til brug i samtaler. Disse gemte svar kan have dynamiske egenskaber, som, n\u00e5r svaret bruges, udfyldes automatisk med information hentet fra billetten. Dynamiske egenskaber kan spare dit supportteam tid, de ellers ville bruge p\u00e5 at lede efter og skrive detaljer, numre, navne, vidensbaseartikler og mere.<\/p>\n<p>Lad os oprette et nyt Gemt svar, der besvarer et almindeligt sp\u00f8rgsm\u00e5l, vi kan f\u00e5 om nulstilling af adgangskoder. For at g\u00f8re det skal du f\u00f8rst klikke p\u00e5 &#8216;V\u00e6rkt\u00f8jer&#8217; og derefter v\u00e6lge &#8216;Nyt svar&#8217;. Skriv et eksempelsvar i samtaletekstfeltet. Mens du skriver svaret, skal du klikke p\u00e5 &#8216;Inds\u00e6t egenskab&#8217; \u00f8verst til h\u00f8jre og v\u00e6lge de dynamiske egenskaber, du \u00f8nsker at inkludere i din tekst. Disse egenskaber udfyldes automatisk, n\u00e5r du bruger svaret. N\u00e5r du er f\u00e6rdig, skal du klikke p\u00e5 &#8216;Gem dette svar&#8217; nederst for at gemme svaret. Giv det et navn, og klik p\u00e5 &#8216;Gem&#8217;.<\/p>\n<p>Nu hvor vores svar er oprettet, kan vi bruge det i vores samtaler. Dette er en kundevendt samtale i en billet, hvor en kunde anmoder om hj\u00e6lp til at nulstille sin adgangskode. For at bruge det gemte svar skal du klikke p\u00e5 handlingsmenuen i \u00f8verste h\u00f8jre hj\u00f8rne og s\u00f8ge efter eller finde det gemte svar, vi lige har oprettet. Hold mark\u00f8ren over navnet, og klik p\u00e5 knappen Afspil for at k\u00f8re det gemte svar. Du vil se, at de dynamiske egenskaber automatisk udfyldes.<\/p>\n<p>Du kan derefter om n\u00f8dvendigt \u00e6ndre svaret og sende det.<\/p>\n<p>Du kan ogs\u00e5 automatisere afsendelse af gemte svar gennem workflowautomatiseringer, s\u00e5 du kan sende disse svar baseret p\u00e5 n\u00f8gleord eller andre triggere. Du kan ogs\u00e5 hurtigt sende svar p\u00e5 flere billetter eller opgaver ved at bruge makroer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Afskrift OneDesks Gemte svar giver dig mulighed for at gemme forudskrevne svar til brug i samtaler. Disse gemte svar kan have dynamiske egenskaber, som, n\u00e5r svaret bruges, udfyldes automatisk med information hentet fra billetten. Dynamiske egenskaber kan spare dit supportteam tid, de ellers ville bruge p\u00e5 at lede efter og skrive detaljer, numre, navne, vidensbaseartikler [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9830],"aiovg_tags":[],"class_list":["post-125771","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-17-avancerede-funktioner"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gemte svar &amp; 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