{"id":125804,"date":"2021-08-25T15:34:30","date_gmt":"2021-08-25T15:34:30","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-komme-i-gang-kommunikere-med-kunder-kunde-organisationer\/"},"modified":"2022-06-28T14:25:34","modified_gmt":"2022-06-28T14:25:34","slug":"onedesk-kom-i-gang-kommunikere-med-kunder-kunde-organisationer","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/da\/videoer\/onedesk-kom-i-gang-kommunikere-med-kunder-kunde-organisationer\/","title":{"rendered":"OneDesk &#8211; Kom godt i gang: Kommunikation med kunder og kundeorganisationer"},"content":{"rendered":"<h2>Afskrift:<\/h2>\n<p>I OneDesk beh\u00f8ver du ikke bekymre dig om, hvordan en kunde f\u00e5r dit budskab, OneDesk tager sig af det for dig. Uanset om din kunde bruger kundeapps, e-mail eller livechat, bliver dine beskeder leveret til dem med eventuelle vedh\u00e6ftede filer, billeder eller links inkluderet.<\/p>\n<p>N\u00e5r en kunde sender dig en e-mail, kan du starte en samtale om den billet, som deres e-mail oprettede, s\u00e5 du kan kommunikere og opdatere dem om deres billetfremskridt. Dette kaldes et &#8216;kundesvar&#8217;. Du kan ogs\u00e5 holde interne samtaler med dit team, som ikke ses af dine kunder.<\/p>\n<p>N\u00e5r en kunde starter en live chat med dig, kan du nemt oprette en billet fra samtalen med et enkelt klik.<\/p>\n<p>Mens du forts\u00e6tter chatten live, hvis de ikke kan se din besked inden for 1 minut, bliver den sendt til dem via e-mail, s\u00e5 du aldrig mister kontakten til dine kunder.<\/p>\n<p>Du kan ogs\u00e5 starte samtaler ved at klikke p\u00e5 &#8216;Tilf\u00f8j&#8217; og &#8216;Samtale med kunde&#8217;. S\u00e5 kan du tilf\u00f8je de kunder, du vil kommunikere med, og begynde en samtale med dem.<\/p>\n<p>OneDesk hj\u00e6lper dig ogs\u00e5 med at kommunikere med en kundeorganisation p\u00e5 forskellige m\u00e5der. I samtaler kan du tilf\u00f8je en kundeorganisation og kommunikere med alle medlemmer for at opdatere dem om vigtig information. I workflow-automatiseringer kan du automatisere afsendelsen af e-mails til kunder eller kundeorganisationer. I kundeapps kan du give alle i en kundeorganisation mulighed for at se billetanmodninger, der er sendt ind af andre i deres organisation.<\/p>\n<p>Uanset om det er med en enkelt kunde eller en kundeorganisation, optimerer OneDesk m\u00e5den, du kommunikerer med dine kunder p\u00e5.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Afskrift: I OneDesk beh\u00f8ver du ikke bekymre dig om, hvordan en kunde f\u00e5r dit budskab, OneDesk tager sig af det for dig. Uanset om din kunde bruger kundeapps, e-mail eller livechat, bliver dine beskeder leveret til dem med eventuelle vedh\u00e6ftede filer, billeder eller links inkluderet. N\u00e5r en kunde sender dig en e-mail, kan du starte [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9831,9873],"aiovg_tags":[],"class_list":["post-125804","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-da","aiovg_categories-04-kommunikationskanaler"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kommunikation med kunder | Kom godt i gang | OneDesk Software App<\/title>\n<meta name=\"description\" content=\"I OneDesk er kundekommunikation omnichannel. 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